Anastashia Shepard
Bonham,TX
Summary
Motivated and eager to learn, hardworking single mom with excellent people skills. Thrives on new challenges and always seeks opportunities to expand knowledge and skillset. Strong work ethic and determination to succeed, ready to contribute abilities to a dynamic and growth-oriented organization.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Machine Operator
Packaging Corporation of America
Plano, TX
01.2024 - Current
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
Waitress
The Butterfly Cafe
Bonham, TX
02.2023 - 07.2023
- Directed guests to their designated tables.
- Handled customer orders efficiently.
- Operated cash register and balanced drawer at shift end.
- Handled incoming calls.
- Kept work environment sanitary and organized.
Relationship Banker
First United Bank and Trust
Bonham, TX
04.2022 - 06.2023
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Collaborated with branch team members to improve overall performance and achieve sales targets consistently.
- Conducted comprehensive financial reviews for clients, resulting in more informed decision-making and better risk management.
- Analyzed customers' financial information to deliver personalized account guidance.
Barista/Cashier
Stay Grounded Coffee Cafe
Bonham, TX
07.2021 - 04.2022
- Executed various tasks including cashier duties, food handling, and customer interactions.
- Conceptualized and executed creative holiday-themed window paintings, boosting visual appeal.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Manager
The Shepard Family Cafe
Bonham, TX
06.2018 - 07.2021
- Operated and managed family-owned restaurant efficiently.
- Waited tables to ensure excellent customer service
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
Security Officer
Securitas
Sherman, TX
06.2017 - 06.2018
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Cocktail Server
Choctaw Casino & Resort
Durant, OK
04.2015 - 04.2017
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
Education
Bonham High School
Bonham, TX06.2014
Skills
- Banking
- POS
- Food Handling
- Barista Experience
- Host/Hostess
- Cash Handling
- Restaurant Experience
- Serving Experience
- Food Preparation
- Microsoft Office
Certification
- TABC Certified
- Food Handler Certification
Awards
Best Bank Teller of Texoma 2022
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Machine Operator
Packaging Corporation of America
01.2024 - Current
Waitress
The Butterfly Cafe
02.2023 - 07.2023
Relationship Banker
First United Bank and Trust
04.2022 - 06.2023
Barista/Cashier
Stay Grounded Coffee Cafe
07.2021 - 04.2022
Manager
The Shepard Family Cafe
06.2018 - 07.2021
Security Officer
Securitas
06.2017 - 06.2018
Cocktail Server
Choctaw Casino & Resort
04.2015 - 04.2017
Bonham High School