Anastasia Ashton
Tampa,FL
Summary
Experienced Customer Service Care/Rep brings 3+ years of applying exceptional customer service, conflict mediation, and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsible and resilient team player with an adaptable and resourceful mindset.
Overview
2
2
years of professional experience
Work History
Customer Care Agent
Digicel Group
06.2020 - 07.2021
- Assisted call-in customers with questions and orders.
- Navigated multiple computer systems and applications to find information.
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Logged call information and solutions provided into the internal database.
- Communicated with clients regarding account services, statements, and balances
- Maintained and managed customer files and databases
- Met customer call guidelines for service levels, handle time and productivity
- Responded proactively and positively to rapid change
- Investigated and resolved customer inquiries and complaints quickly
Sales Associate
Ann's Secrets Of Nature
01.2019 - 07.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store systems for merchandise at other sites.
- Prepared merchandise for the sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Helped customers locate products and checked store system for merchandise at other sites
Restaurant Team Member
Pizza Hut
08.2019 - 11.2019
- Greeted over 50+ guests pleasantly and answered menu questions.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Operated register to process payments and collect cash payments for order totals.
- Used cash registers and calculators to prepare bills, accept payments, and make changes.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards
- Used proper techniques to prepare food and ingredients
- Prepared food orders, cooked on grill, and operated thefry station
- Trained new employees by demonstrating tasks and coaching during daily activities
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
Education
High School Diploma -
A.S.J.A Girl's Collage Charlieville
Trinidad And Tobago06.2019
Skills
- Senior Leadership Support
- Field Operations Support
- Data Evaluation
- Quality Control Policies
- Online Chat
- Researching Customer Issues
- Customer Relations
- Agent Support
- Technical Support and Assistance
- Communications Strategies
- Client Rapport-Building
- Customer Relationship Management
Timeline
Customer Care Agent
Digicel Group
06.2020 - 07.2021
Restaurant Team Member
Pizza Hut
08.2019 - 11.2019
Sales Associate
Ann's Secrets Of Nature
01.2019 - 07.2021
High School Diploma -
A.S.J.A Girl's Collage Charlieville