Anastasia Atnyalova

• Led guest service with a focus on creating an exceptional dining experience through personalized and professional interaction.
• Managed a specific station on the restaurant floor, ensuring seamless service and high guest satisfaction.
• Expert in food, wine, and service, guiding guests through their meals with detailed knowledge and enthusiasm.
• Directed team operations, controlling the pace and flow of service to maintain a smooth dining experience.
• Acted as the main point of contact, serving as an ambassador for the restaurant’s brand and standards.

• Provide excellent table service to 50+ a night by maintaining knowledge of all menu items, including beverages and wines, and make recommendations upon request;
• Knowledgeably recommend menu items based on customer needs and preferences including upselling complementary dishes and drinks;
• Assisted host by answering the phone to take reservations and to go orders as well as by greeting seating and thanking quests;
• Quickly develop relationships with customers and maintained positivity while serving up to 7 tables during prime-time hours;
• Checked on guests 2-3 times during meal, and promptly delivered bills without being asked;

Floral Arrangement Design: Created visually appealing and unique floral arrangements tailored to customer preferences and occasions, ensuring customer satisfaction and repeat business.

Customer Assistance: Assisted customers in selecting the best floral options based on their needs, providing knowledgeable recommendations and exceptional customer service.

Store Maintenance: Maintained a clean, organized, and visually appealing store environment to enhance the shopping experience and promote sales.

Inventory Management: Ordered flowers and supplies, tracked inventory levels, and ensured timely restocking to meet customer demand without overstocking.

Quality Control: Ensured all floral products were fresh and of high quality, discarding any wilted or damaged items to maintain a high standard of offerings.

Key Responsibilities:
Inventory Management: Efficiently managed inventory by ordering products, tracking stock levels, and ensuring timely replenishment, reducing waste and maintaining cost control.

Shift Coordination: Actively covered shifts when necessary, demonstrating flexibility and commitment to maintaining seamless operations.

Menu Development: Innovated and developed new menu items, enhancing customer satisfaction and driving sales growth.

Staff Recruitment and Training: Led the hiring process, onboarded new employees, and conducted training sessions to ensure staff adhered to company standards and provided exceptional customer service.

Customer Service Excellence: Maintained high standards of customer service, addressing customer inquiries and resolving issues promptly to ensure a positive experience.

Operational Oversight: Supervised daily operations, including opening and closing procedures, cash handling, and maintaining a clean and welcoming environment.

Promotional Activities: Implemented marketing strategies and promotions to boost sales and attract new customers.