Anastasia Burke
Martinez,Ca
Summary
Analytical, organized and detail-oriented hardworking woman with relevant experience and a passion for accuracy. Collaborative team player with ownership mentality. Quality driven professional who thrives in a fast-paced environment, and always eager to learn and/or guide others.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Registered Addictions Counselor
Bay Area Addiction Research and Treatment
11.2024 - Current
- Assisted clients in navigating social services systems to access necessary resources such as housing assistance or medical care during recovery process.
- Assisted clients in identifying triggers and developing effective coping strategies to maintain sobriety.
- Supported clients in building a strong recovery network, including connecting them to 12-step meetings and other peer support groups.
- Collaborated with interdisciplinary teams to develop comprehensive care plans, addressing clients'' physical, mental, and emotional health.
- Conducted thorough assessments, gathering information on clients'' substance use history, mental health status, and psychosocial factors influencing their addiction.
- Reduced relapse rates by implementing evidence-based counseling techniques and personalized treatment plans.
- Utilized motivational interviewing techniques when working with resistant clients which led to increased commitment in treatment.
- Established rapport with diverse clientele through cultural competence training sessions attended regularly.
Auto Body Estimator
Genos Auto Body
02.2024 - 04.2024
- Review, walk-through and document the repair process with customers, providing timely updates throughout service provision.
- Completed vehicle intake process including photographing vehicles and mapping damages.
- Prepared estimates, supplements by documenting initial visible damage and any additional damage after tear-down.
- Follow DPR compliance and expectations throughout the repair, per each individual insurance company guidelines.
- Documentation of files, maintaining real-time accuracy in customer updates and delivery and closing process.
Jr. Auto Body Estimator
Advance Auto Body
05.2023 - 10.2023
- Ensure customer interaction is informative, timely & accurate, explained the repair process thoroughly.
- Compliance with insurance guidelines by closely working with companies, aiding timely/smooth claim settlements.
- Build a strong reputation by consistently delivering high quality repairs and exceptional customer service.
- Maintained knowledge of current auto body tools, advances and techniques by attending relevant training.
Assistant Shop Manager
Tire Choice Service Centers
03.2022 - 04.2023
- Greet customers and schedule service/repair appointments, accurately documenting customer concerns quickly.
- Provided accurate estimates of cost & time needed reviewing initial inspections, service history and needs.
- Handled phone inquiries, answered questions, reviewed work performed and explained charges to customers.
- Maintained knowledge of vehicle operation, warranties, campaigns, and other service info (TSB) for the company.
- Followed up with customers via phone call and email to remind and schedule interval service/maintenance needed.
Cashier/Customer Service Representative
Arco AMPM
11.2021 - 10.2022
- Knowledge of and performed sales support functions related to POS procedures and regulations.
- Adhered to loss prevention and inventory quality/control, as well as visual, health and safety compliance guides.
- Count, organize and balance cash drawer, fill out cashier slip, accurately make and document deposits.
- Complete opening and closing procedures as assigned for unit based on store locations operating hours.
Assistant Manager
Journeys Shoes
06.2021 - 10.2021
- Met and exceeded store and personal sales goals, standards of performance and sales quality procedures.
- Provided feedback, coaching and accountability to employees by enforcing all company policies and procedures.
- Recruit, Interview, hire, and train high caliber employees to meet store needs, ensuring store culture and ethics remain intact.
- Completed store opening and closing procedures, balance all cash drawers and fill out deposit slips and drop off deposits.
Education
Addictions Studies - Addiction Counseling
Diablo Valley College
Pleasant Hill, CAHigh School Diploma - undefined
Island View Academy
Syracuse, Ut01.2012
Skills
- Seasoned Communication skills
- Quality Assurance & Satisfaction
- Friendly
- Follows Policies & Procedures
- Innovative & Creative
- Oversite of Daily Operations
- Accountability & Reliability
- Organized & Accurate Accounting
- Driven
Certification
OSHA 10
TWIC
Timeline
Registered Addictions Counselor
Bay Area Addiction Research and Treatment
11.2024 - Current
Auto Body Estimator
Genos Auto Body
02.2024 - 04.2024
Jr. Auto Body Estimator
Advance Auto Body
05.2023 - 10.2023
Assistant Shop Manager
Tire Choice Service Centers
03.2022 - 04.2023
Cashier/Customer Service Representative
Arco AMPM
11.2021 - 10.2022
Assistant Manager
Journeys Shoes
06.2021 - 10.2021
High School Diploma - undefined
Island View Academy
Addictions Studies - Addiction Counseling
Diablo Valley College
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