Anastasia Chaney
Holly Springs,MS
Summary
Driven by a results-focused approach, I leveraged my problem-solving abilities and customer service expertise at Everise to enhance customer satisfaction and loyalty. Skilled in complaint handling and call management, I effectively resolved customer issues, leading to significant improvements in user experience and repeat business. My background also includes a strong competency in data entry, contributing to efficient and accurate customer record maintenance.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Everise
03.2024 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Answered constant flow of customer calls with minimal wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Production Worker
Parker Racor
07.2019 - 03.2024
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
- Organized work to meet demanding production goals.
- Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
- Inspected and adjusted work performed to meet expectations.
- Assembled and tested various products to meet production requirements and quality control standards.
Customer Service Representative
Conduent
02.2022 - 12.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
High School Diploma - Accounting
Houston High School
Houston, MS05.2019
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Problem Resolution
- Call center experience
- Complaint Handling
- Call Management
- Product Knowledge
- Appointment Scheduling
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
Everise
03.2024 - Current
Customer Service Representative
Conduent
02.2022 - 12.2023
Production Worker
Parker Racor
07.2019 - 03.2024
High School Diploma - Accounting
Houston High School