Summary
Overview
Work History
Skills
Timeline
Generic

Anastasia Costanzo

Chandler,AZ

Summary

Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.

Overview

7
7
years of professional experience

Work History

Office Manager

Innovative Air INC
05.2019 - Current
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Managed, scheduled and coordinated office functions and activities for employees.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Proposed or approved modifications to project plans.
  • Used judgment and initiative in handling confidential matters and requests.
  • Managed office inventory and placed new supply orders.
  • Coded and entered daily invoices with in-house accounting software.
  • Implemented and maintained company protocols to facilitate smooth daily activities.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Monitored payments due from clients and promptly contacted clients with past due payments.

Technical Support Specialist

Asurion
05.2016 - 05.2019
  • Used remote login tools to assist clients with technical and product questions.
  • Walked customers through common phone hardware and software configurations to maximize service functionality.
  • Maintained compliance with established and updated policies and procedures with minimal supervision.
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
  • Worked with internal teams to deliver accurate information to customers and service accounts.
  • Monitored service orders to completion and closed service tickets.
  • Documented customer complaints and inquiries for use in technical documentation and bug tracking.
  • Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.

Skills

  • Project Planning
  • Teamwork and Collaboration
  • Budget Management
  • Invoicing and Billing
  • Scheduling and Calendar Management
  • Microsoft 365 tools & Google Drive

Timeline

Office Manager

Innovative Air INC
05.2019 - Current

Technical Support Specialist

Asurion
05.2016 - 05.2019

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Anastasia Costanzo