Summary
Work History
Education
Skills
Languages
Timeline
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Anastasia DeMarco

Goldsboro,NC

Summary

Driven professional with extensive experience in customer service at Outback Steakhouse, Papa Johns Pizza, and HomeTown Cafe. As well as more personalized experience in Caregiving - Skilled in creating safe and engaging environments, fostering emotional and cognitive development. Strong focus on teamwork, adapting to changing needs, and achieving positive outcomes. Trained in different kitchen positions and skilled at providing coverage for any role. Reliable, patient, and empathetic with effective communication and problem-solving abilities. Proven expertise in cash handling, conflict resolution, and strong multitasking abilities. Recognized for ASL knowledge and service in fast-paced environments.

Work History

Waitress

Outback Steakhouse
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Remained calm when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working with kitchen staff on alternatives.
  • Inspected dishes and utensils for cleanliness.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Processed orders and sent to kitchen employees for preparation.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Answered customers' questions, recommended items, and recorded order information.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Collaborated with team members to consistently provide efficient service during peak hours.

Cashier

Gas Station
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Processed refunds and exchanges in accordance with company policy.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Learned duties for various positions and provided backup at key times.
  • Operated cash register to record transactions accurately and efficiently.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Contributed to significant decrease in queue times by streamlining checkout process.
  • Enhanced shopping experience, provided product information and location assistance.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.

Till Operator, Make Line, and Dough

Papa John's Pizza
  • Maintained a well-organized workspace for improved efficiency during busy periods.
  • Enhanced customer satisfaction by providing efficient and accurate transactions at the till.
  • Handled cash, credit, and debit transactions with precision, ensuring accurate drawer counts at the end of shifts.
  • Assisted in training new till operators, sharing best practices and company policies to improve overall team performance.
  • Built rapport with regular customers through friendly interactions, fostering loyalty to the store brand.
  • Managed high-pressure situations effectively by maintaining composure and completing transactions efficiently during busy periods or technical difficulties.
  • Provided exceptional customer service by addressing inquiries and resolving any issues promptly.
  • Contributed to increased sales by promoting store loyalty programs and special offers to customers during checkout.
  • Demonstrated excellent multitasking abilities by managing multiple tills simultaneously during peak hours.
  • Ensured compliance with company policies regarding refunds, exchanges, and discounts while processing transactions.
  • Aided in maintaining store security protocols through vigilant observation of potential risks or suspicious activity within the retail space while manning the till area.
  • Supported inventory management efforts by accurately scanning items and updating stock levels in the system as needed.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Developed and maintained courteous and effective working relationships.
  • Paid attention to detail while completing assignments.

Childcare Provider

Self-employed
  • Developed strong relationships with families, providing regular updates on child progress and establishing trust.
  • Developed age-appropriate activities and crafts to engage children.
  • Facilitated learning through play, stories and outdoor activities for successful child outcomes.
  • Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Ensured child safety through vigilant supervision, maintaining proper ratios during indoor and outdoor activities.
  • Introduced children to educational games and activities to boost learning.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Assisted in potty training and other daily hygiene activities to support child development.
  • Communicated regularly with parents regarding their child''s achievements or concerns while offering guidance on home-based support strategies.
  • Facilitated naptime routines for toddlers to ensure adequate rest periods throughout the day for optimal growth and development.
  • Logged information regarding naps, feedings, and any medications administered.
  • Handled daily administrative tasks efficiently to minimize time away from children.

Waitress and Dishwasher

Hometown Cafe
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Completed extra cleaning work on garbage cans, racks, dry storage areas, and other fixtures to keep kitchen spotless.
  • Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
  • Stepped into additional roles during busy times to boost coverage of important stations.
  • Adjusted water to correct temperature for optimum cleaning, rinsing and sanitizing.
  • Facilitated smooth kitchen operations, promptly addressing any malfunctions with dishwashing equipment to prevent downtime.
  • Troubleshot equipment malfunctions and completed minor repairs to keep equipment functioning.

Education

High School Diploma -

South Granville High School
Creedmoor, NC

Skills

  • Cash handling procedures
  • Food safety standards
  • Inventory management
  • Cross-Functional Collaboration
  • Conflict resolution
  • Efficient Time Management
  • Effective communication
  • Client Support
  • Restaurant Customer Service
  • Strong multitasking
  • Fast-paced adaptation
  • Refunds and exchanges
  • Team Guidance
  • System monitoring
  • Front desk operations
  • Professional communication
  • Call routing
  • Work order completion

Languages

American Sign Language
English

Timeline

Waitress

Outback Steakhouse

Cashier

Gas Station

Till Operator, Make Line, and Dough

Papa John's Pizza

Childcare Provider

Self-employed

Waitress and Dishwasher

Hometown Cafe

High School Diploma -

South Granville High School

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Anastasia DeMarco