Anastasia Erenberg
Katonah,New York
Summary
Talented Generalist bringing [Number] years' experience in [Industry] as well as a reliable nature and history of driving productivity, efficiency, and accuracy improvements. Industrious and dedicated team player pursuing professional opportunities with long-term potential. Proficient in [Skill], [Skill] and [Skill].
Overview
6
6
years of professional experience
Work History
Generalist
Macys Department Store
Jefferson Valley, NY
01.2024 - Current
- Resolved customer complaints in a timely manner while providing excellent customer service.
- Worked in toys, home and trim with minimal direction or oversight.
- Identified needs of customers promptly and efficiently.
- Maintained positive working relationship with fellow staff and management.
- Stocked and organized inventory for toys, home and trim operations.
- Facilitated brainstorming sessions among team members aimed at generating creative ideas.
- Participated in weekly meetings with senior leadership team members to discuss progress on ongoing projects.
- Coordinated with department heads to develop processes that improved efficiency across departments.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Planned and completed group projects, working smoothly with others.
Toy/trim Champion
Macys Department Store
Jefferson Valley, NY
11.2023 - 01.2024
- Assisted customers with selecting the best pieces for their individual interests.
- Processed payments using cash registers and credit card terminals.
- Adhered to all safety guidelines when handling toys on display or in stock rooms.
- Ticketed, arranged and displayed merchandise to promote sales.
- Monitored stock levels and reordered items as needed to maintain adequate supplies.
- Restocked merchandise as needed throughout the day.
- Provided excellent customer service with a positive attitude.
- Organized store by returning merchandise to proper areas and restocked displays.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Recommended, selected and located merchandise based on customer desires.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Shoe Sales Associate
Macys Department Store
Jefferson Valley, NY
03.2023 - 10.2023
- Placed special orders or called other stores to find desired items for customers.
- Organized shelves and displays to maintain a neat and orderly store environment.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Ensured that all merchandise was accurately priced and tagged with labels.
- Answered phone calls promptly and professionally while providing accurate information about store products and services.
- Maintained a high level of professionalism at all times while interacting with both internal staff members and external customers.
- Described merchandise and explained use, operation and care.
- Operated cash register, scanned items, bagged merchandise and properly handled methods of payment to facilitate accurate sales transactions.
- Placed special orders or called other stores to find desired items.
- Maintained shoe department by organizing shoes by size, color and style.
- Performed daily opening and closing procedures including setting up registers, counting money in drawers.
Omni Captain
Macys Department Store
Jefferson Valley, NY
04.2021 - 05.2022
- Delivered products to customer locations on time.
- Worked with cross-functional teams to achieve goals.
- Responsible for opening and closing fulfillment room on a daily basis.
- Operated handheld scanners to track merchandise throughout fulfillment process.
- Ensured accuracy of orders prior to shipping by verifying the quantity, product type, and address information.
- Packed merchandise for delivery and moved items to delivery area.
- Developed strategies for efficient order fulfillment processes and procedures.
- Accepted, processed and quickly filled orders.
- Followed proper packaging requirements depending on order size and type.
- Assisted in picking and loading process as required by business needs by efficiently picking and assembling orders.
- Evaluated associate performance according to company requirements and developed improvement plans.
- Coordinated with other associates on day-to-day work activities to drive productivity and achieve operational objectives.
- Investigated any discrepancies between actual shipments versus what was ordered by the customer.
Jewelry Sales Associate
Macys Department Store
Jefferson Valley, NY
04.2018 - 04.2021
- Ticketed, arranged and displayed merchandise to promote sales.
- Placed special orders or called other stores to find desired items.
- Facilitated returns or exchanges with minimal disruption to customers.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Maintained records related to sales for store management.
- Cleaned shelves, counters and tables to maintain organized store.
- Completed paperwork accurately for all transactions according to company policies.
- Described merchandise and explained use, operation and care.
- Provided accurate information about warranties, pricing, policies.
- Demonstrated product knowledge to answer customer questions and inquiries.
- Greeted customers to determine wants or needs.
- Performed daily opening and closing procedures such as counting cash drawers and setting alarms.
- Organized store by returning merchandise to proper areas and restocked displays.
- Greeted customers and provided excellent customer service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
Some College (No Degree) - Retail Management
Guild Education
Skills
- Schedule Coordination
- Sales and Marketing
- Documentation Skills
- Schedule Management
- Inventory Coordination
- Assessments
Timeline
Generalist
Macys Department Store
01.2024 - Current
Toy/trim Champion
Macys Department Store
11.2023 - 01.2024
Shoe Sales Associate
Macys Department Store
03.2023 - 10.2023
Omni Captain
Macys Department Store
04.2021 - 05.2022
Jewelry Sales Associate
Macys Department Store
04.2018 - 04.2021
Some College (No Degree) - Retail Management
Guild Education
Similar Profiles
Decaita DodgeDecaita Dodge
Backstage Team Manager at Macys Department StoreBackstage Team Manager at Macys Department Store
Tiffany ClarkTiffany Clark
Sign & Support Merchandiser at Macys Department StoreSign & Support Merchandiser at Macys Department Store
Coytez McCoyCoytez McCoy
Sales Associate at Macys Department StoreSales Associate at Macys Department Store