Anastasia Evans
Escondido,CA
Summary
Quick-witted and always open to constructive criticism individual eager to lend combined knowledge and skills to enhance business and customer service performance. Operational at both individual as well as team-based capacities, I am easy to adapt with the flow of the business. I promise to provide excellent communication, interpersonal, and creative thinking skills.
Overview
2
2
years of professional experience
Work History
Clerk/Receptionist
Mercedes-Benz Stadium
Escondido, California
08.2024 - 10.2024
- Organized and maintained filing systems for confidential documents.
- Generated daily reports of sales activity for management review.
- Maintained inventory levels of office supplies and equipment as needed.
- Developed detailed spreadsheets to track financial data and trends.
- Created memos, letters, emails, reports, presentations as requested by management.
- Utilized computer software programs to create reports, labels, forms.
- Organized physical files on an ongoing basis to ensure efficient retrieval times.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Communicated with customers and employees to answer questions or explain information.
- Supported office clerical functions using word processing and other software, email and office machines.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Received and distributed incoming mail, messages and packages to appropriate individuals.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Operated photocopiers and scanners, facsimile machines and personal computers.
Service Cashier/ Loaner Desk Operative
Lexus Escondido
Escondido, California
02.2024 - 08.2024
- Greeted customers and answered questions about products, services, and policies.
- Processed cash payments for merchandise purchases efficiently and accurately.
- Provided excellent customer service with an upbeat attitude during busy times.
- Resolved customer complaints promptly and professionally.
- Answered phone calls promptly and provided information regarding store hours, location, product availability.
- Ensured accuracy of all paperwork associated with each transaction including invoices, receipts.
- Adhered to all store policies regarding payment methods accepted, discounts offered.
- Performed opening, closing duties such as setting up registers for the day, counting out drawers at night.
- Handled customer complaints and concerns, escalating complex issues to direct supervisor for quick resolution.
- Greeted customers promptly and responded to questions.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Apartment Manager
Torremolinos Villa
Vista, California
01.2024 - 02.2024
- Developed and enforced policy to ensure tenant satisfaction.
- Conducted on-site inspections of apartments for maintenance and safety issues.
- Monitored building security systems, including alarms and cameras.
- Resolved tenant complaints in a timely manner while maintaining positive relationships with tenants.
- Assisted with marketing efforts by preparing advertisements for vacant units.
- Maintained accurate records of rent payments, leases, and other documents related to tenants.
Caregiver
IHSS Public Authority
Escondido
10.2022 - 02.2024
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
Education
High School Diploma -
San Pasqual High School
Escondido, CA06-2023
Some College (No Degree) - Communications
California State University of San Marcos
San MarcosSkills
- Fluently Bilingual - Russian/English
- Confidentiality
- Document Management
- Relationship Building
- Verbal and writing communication
- Administrative tasks
- Basic accounting
Timeline
Clerk/Receptionist
Mercedes-Benz Stadium
08.2024 - 10.2024
Service Cashier/ Loaner Desk Operative
Lexus Escondido
02.2024 - 08.2024
Apartment Manager
Torremolinos Villa
01.2024 - 02.2024
Caregiver
IHSS Public Authority
10.2022 - 02.2024
High School Diploma -
San Pasqual High School
Some College (No Degree) - Communications
California State University of San Marcos