Anastasia Gonzalez
Plano,TX
Summary
Motivated and customer-focused professional with extensive experience in customer service, sales, and administrative support. Seeking a Leasing Consultant position to utilize my strong interpersonal skills, attention to detail, and ability to enhance client satisfaction within a residential community.
Overview
7
7
years of professional experience
Work History
Barista
Starbucks
08.2022 - Current
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Sales Associate/ Marketing PA
Shinto's Pet Food Kitchen
01.2022 - 07.2022
- Engaged with customers to effectively build rapport and lasting relationships.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Passionate about learning and committed to continual improvement in pet health products.
Personal Assistant
MM Motors
03.2021 - 12.2021
- Displayed absolute discretion at handling confidential information.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Coordinated international and domestic travel logistics including flight itineraries, hotel reservations and car services.
- Served as point of contact between clients and managerial staff.
Childcare Provider
Hively Childcare Services
01.2021 - 04.2021
- Provided child transportation, school pickups, meal preps lunch and dinner, monitored afterschool activities and studies, consistent communication with parent, problem solving and discipline authority.
Personal Assistant
Home Pride Construction
01.2020 - 12.2020
- Construction site and property supervision, building materials order invoicing, project management assistance, client and employee liaison, meeting scheduling, administrative/clerical responsibilities, money handling.
Assistant Manager
Charlotte Russe
11.2019 - 05.2020
- Authorized Returns/Exchanges, IT Troubleshooting, reviews daily sale goals and weekly reports, collected register deposits, weekly Garda safe deposit exchange, transfer logging, shipment inventory, marketing strategies, product release, product visuals and staging.
Sales Associate
Open-top Sightseeing (Big Bus SF)
03.2019 - 10.2019
- Transport operations liaison.
- Provision of customer care and service.
- Voucher and reservation processing.
- Collected and deposited payments from guests.
- Adapted to unexpected schedule changes by being flexible and adjusting itineraries to keep tours moving smoothly.
- Continued learning and updating knowledge about tour areas, culture and history to provide accurate, timely and exciting information to tour groups.
Front Desk/Receptionist
Pacifica Beach Hotel
03.2017 - 03.2019
- Provision of customer care and service, administrative/clerical responsibilities, point of sales operation and money handling, hotel operations liaison.
Education
Business Administration
Purdue Global University
Community College of San Francisco
San Francisco, CATerra Nova High School
Pacifica, CA2018
Merritt Community College
Oakland, CASkills
- Effective Communicator
- Relationship Building
- Creative Problem-Solving
- Customer Service
- Team Collaboration
- Basic Mathematics
- Administrative Support
- Sales proficiency
- Phone and Email Etiquette
Accomplishments
- Each One Reach One - High school program fostering the development of life skills and a growth mindset for present and future success.
- Inhospitable to Human Trafficking - Seminar completed and certified for Business Ending Slavery and Trafficking Training Center.
References
- Richard Lee, President, Home Pride Construction, (650) 291-5484
- Tanya Meyers, Property Manager, Pacifica Beach Hotel, (650) 355-9998
Timeline
Barista
Starbucks
08.2022 - Current
Sales Associate/ Marketing PA
Shinto's Pet Food Kitchen
01.2022 - 07.2022
Personal Assistant
MM Motors
03.2021 - 12.2021
Childcare Provider
Hively Childcare Services
01.2021 - 04.2021
Personal Assistant
Home Pride Construction
01.2020 - 12.2020
Assistant Manager
Charlotte Russe
11.2019 - 05.2020
Sales Associate
Open-top Sightseeing (Big Bus SF)
03.2019 - 10.2019
Front Desk/Receptionist
Pacifica Beach Hotel
03.2017 - 03.2019
Business Administration
Purdue Global University
Community College of San Francisco
Terra Nova High School
Merritt Community College