Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anastasia Harris

Philadelphia,USA

Summary

Engaged business professional with extensive experience within hospitality sales industries. Targeting positions with a primary focus in talent development, business development and growth, customer and colleague experience. Confident within roles that require challenging goals and quick deadlines. Demonstrated performance that leads to expansion in brand awareness, profitability, operational excellence, and high performing teams; through effective leadership and leading people. Consistently able to ensure top quality performance both independently and collaboratively with the team. Always willing to go above and beyond to inspire.

Overview

7
7
years of professional experience

Work History

Patient Services Associate

Pennmedicine
09.2023 - Current
  • Strives to understand and anticipate patient needs, manages service recovery efforts when needed, enlist management assistance as appropriate, identifies opportunities to improve the patient's experience
  • As per practice/department protocols and/or visits: answer phones in a timely manner, manage/handle patient requests and route appropriately, retrieve voicemails in a timely manner, take accurate and thorough messages and route appropriately through EMR
  • Schedule patient appointments (on phone or in person) by determining reasons for visit, following established schedules and protocols, using appropriate billing area/appointment location, communicating changes and confirming appointments, and, as needed, offering alternative and canceling/rescheduling appointments
  • Responsible for patients arriving/departing activities of patient at practice and performs point of service activities: collects copays and records accurately, obtains necessary signatures/forms, obtains insurance cards and referrals/authorizations, updates appointment status in EMR, and finalizes all check-out procedures
  • Communication with patients regarding patient flow and wait times keeps managers aware of potential issues as they arise

Shift Manager

Panera Bread
09.2019 - 04.2022
  • Lead team (40 total associates) with agility and proactiveness to perform beyond internal and external factors
  • Drive and inspire the company's sales and service culture throughout the store to deliver sales goals and profitability
  • Develop key relationships including customer, workforce, and the community to improve business results and brand development
  • Align with company's strategies to advance brand promotion through local business projects
  • Empower team members to deliver superior customer experiences that produce positive business results while controlling expenses, following merchandising standards, inventory control, procedure compliance, safety, scheduling, and mentoring
  • Analyze sales through data and team behaviors to coach and redirect in the moment
  • Offer celebration to positive actions and create peer to peer coachable moments to advance growth within the team

Food Service Worker

Avi Foodsystems, Inc
08.2021 - 09.2021
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Greeted customers at counter to fulfill requests and answer questions.

Head Cashier

Barnes And Nobles, Community College
01.2019 - 04.2019
  • Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
  • Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
  • Led cashiers and associates in providing thoughtful customer service.
  • Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
  • Processed both cash and card purchases and returns.

Cashier

Pet Valu
05.2018 - 09.2018
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Stocked, tagged and displayed merchandise as required.

Education

Liberals Arts -

Community College of Philadelphia
Philadelphia, PA
06-2025

Skills

  • Cash Control
  • Communication
  • Friendliness
  • Greet Guests
  • Guest Services
  • Leadership
  • Mentoring
  • Motivation
  • Multitasking
  • Operations Excellence
  • Peer-To-Peer
  • Self Confidence
  • Talent Development
  • Time Management

Timeline

Patient Services Associate

Pennmedicine
09.2023 - Current

Food Service Worker

Avi Foodsystems, Inc
08.2021 - 09.2021

Shift Manager

Panera Bread
09.2019 - 04.2022

Head Cashier

Barnes And Nobles, Community College
01.2019 - 04.2019

Cashier

Pet Valu
05.2018 - 09.2018

Liberals Arts -

Community College of Philadelphia

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Anastasia Harris