Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anastasia Hendrix

San Tan Valley,AZ

Summary

Dynamic Administrative Assistant with a proven track record at Trans City Insurance, excelling in data management and financial accuracy. Skilled in Microsoft Office Suite and communication, I consistently enhanced productivity and maintained a reliable database, ensuring confidentiality and quality. Passionate about fostering relationships and driving team success through effective collaboration.

Overview

7
7
years of professional experience

Work History

Administrative Assistant/Accounting Assistant

Trans City Insurance
Scottsdale, AZ
03.2025 - 06.2025
  • Managed large volumes of data entry tasks within tight deadlines, consistently meeting or exceeding productivity targets.
  • Performed regular quality checks on entered data to identify and correct errors, maintaining a clean and reliable database.
  • Maintained confidentiality of sensitive information by adhering to strict security protocols and procedures.
  • Managed the filing system, ensuring documents were properly organized and easily accessible.
  • Responded promptly to inquiries from clients, vendors, or employees regarding administrative matters.
  • Managed vendor invoices and reconciled discrepancies to maintain accurate financial records.
  • Assisted in the preparation of monthly financial statements by compiling data and generating reports.
  • Prepared journal entries for month-end closing procedures, ensuring proper allocation of expenses.
  • Reconciled general ledger accounts on a regular basis to ensure accuracy of financial data.

Customer Relations Representative

Best Western
Phoenix, AZ
04.2023 - 10.2023
  • Answered a large amount of incoming calls from guest's, as well as made outbound calls as necessary for resolution follow up.
  • Acted as a liaison with the hotel for the guest/caller.
  • Provided product and service information, answered questions, and resolved any emerging problems that guests were facing with accuracy and efficiency.
  • Ensured excellent service standards, responded efficiently to guest inquiries and maintained high guest satisfaction.
  • Identified and assessed guest's needs to achieve satisfaction while actively listening, being patient with the guest and providing empathy for the situation.
  • Created sustainable relationships and trust with guest's and hotel staff through open and interactive communication.
  • Always provided accurate, valid and complete information by using company provided tools.

Bonus Assistant Store Manager Promoted From Part Time

Circle K
Phoenix, AZ
02.2022 - 04.2023
  • Modeled team values which supported company core values and culture.
  • Coached, challenged and developed the team to grow professionally and achieve a common goal.
  • Assisted with recruiting, interviewing and selection process of team members.
  • Demonstrated an in-depth knowledge of the merchandise; ensured Team Members were fluent in all aspects of product knowledge.
  • Analyzed report data to determine the needs of the business and collaborated with the Store Manager to set business strategies.
  • Effectively handled customer issues.
  • Maintained a safe environment for our customers and Team Members.
  • Monitored and verified incoming/outgoing product deliveries.
  • Assisted in staffing and scheduling properly to maintain adequate floor coverage and maintain payroll budget.

Assistant Store Manager

Family Dollar
Phoenix, AZ
01.2022 - 02.2023
  • Opening and closing duties.
  • Ensuring all money is accounted for and making bank deposits.
  • Train and develop staff.
  • Receive, unload and stock product.
  • Develop strong relations with customers and vendors alike.
  • Maintain a clean, properly stocked and merchandised store.
  • Always strive to maximize sales and profits.

Customer Care Specialist

Progress Residential
Scottsdale, AZ
04.2021 - 07.2021
  • Answer high volume of inbound calls from current residents, applicants and prospects.
  • Help callers with things such as submitting work order requests, assigning service vendors and scheduling service appointments along with things like assisting callers with our website or answering any number of questions regarding the application, move in and move out processes.
  • Respond to incoming emails using standard scripts and methodologies.
  • Escalated issues when necessary to appropriate departments by way of email or by creating a case for that department, route calls, emails and cases to appropriate back office individuals and groups as needed.

Billing Specialist

Fiserv
Phoenix, AZ
10.2020 - 04.2021
  • Managed a large volume of incoming calls from various third party clients' customers needing or wanting assistance with processing a payment or researching a payment made that was already attempted for clues as to why payment failed.
  • Worked directly with clients and their customers to locate account and payment blocks for the purpose of having them removed to allow customers to be able to process payments.
  • Communicated with various internal departments to achieve daily tasks.

Dedicated Account Specialist

JP Morgan Chase
Tempe, AZ
06.2020 - 09.2020
  • Worked on an inbound/outbound dialer system providing excellent customer service to Chase credit card members that were between 1 and 180 days passed due.
  • Negotiated payments while asking probing questions to determine card members willingness and ability to pay.
  • Provided card members with hardship program information and enrolled card members into the appropriate program as requested.
  • Followed all state, federal and company regulations and policies.
  • Excellent rapport building with customers.

Escalation Supervisor

Ashley Furniture
Glendale, AZ
11.2018 - 03.2020
  • Answered calls from representatives with escalated customers.
  • After identifying and assessing a given situation I would assist escalated customers through to resolution of issue.
  • Processed product exchanges and credit memos for discounts and store credit.
  • Work closely with delivery managers and drivers with scheduling delivery and technician appointments to optimize the driver's route.
  • Made sure correct procedures were followed and routinely gave direction to staff.
  • Professionally develop a team with exceptional leadership, mentorship, coaching and involvement while promoting team member growth.
  • Monitored employee work performances, including accountability of company and department policies.
  • Maintained excellent levels of communication.

Education

Associate of Applied Science - Computer and Information Sciences

Brown Mackie College
11-2004

Graduate Certificate - Business Accountancy

DeVry University
other
09-1988

Skills

  • Communication skills
  • Financial reporting
  • Database management
  • Time management
  • Banking operations
  • Microsoft Office Suite
  • Administrative support
  • Order management systems
  • Project management
  • Mentoring and leadership
  • Store management
  • Analytical skills
  • Accounting and bookkeeping
  • Negotiation skills
  • Continuous improvement strategies
  • Microsoft proficiency
  • Computer literacy
  • Product management
  • Interviewing and recruiting
  • Conflict resolution
  • Payroll processing
  • Research capabilities
  • Cash handling expertise
  • Organizational skills
  • Information security awareness
  • Accounts payable processing
  • Property management experience
  • Financial management skills
  • Front desk operations
  • Data entry and invoice management

Timeline

Administrative Assistant/Accounting Assistant

Trans City Insurance
03.2025 - 06.2025

Customer Relations Representative

Best Western
04.2023 - 10.2023

Bonus Assistant Store Manager Promoted From Part Time

Circle K
02.2022 - 04.2023

Assistant Store Manager

Family Dollar
01.2022 - 02.2023

Customer Care Specialist

Progress Residential
04.2021 - 07.2021

Billing Specialist

Fiserv
10.2020 - 04.2021

Dedicated Account Specialist

JP Morgan Chase
06.2020 - 09.2020

Escalation Supervisor

Ashley Furniture
11.2018 - 03.2020

Associate of Applied Science - Computer and Information Sciences

Brown Mackie College

Graduate Certificate - Business Accountancy

DeVry University

Similar Profiles

CREATE PROFILE
Anastasia Hendrix