ANASTASIA HENRICKSON
Spokane,Wa
Summary
Highly motivated career minded person, I am looking to expand my skills in a position that allows for growth and on the job training. Team leader, highly skilled preparing work schedules, mentoring, training and supporting others. Excellent written and oral communication skills. Excellent customer service relations and time management abilities. Strong organizational and administrative skills, detail oriented, works well in fast paced environment and under pressure. Ability to manage multiple tasks working on tight deadlines. Works well independently or as team member. Extremely discreet with customer information.
Overview
20
20
years of professional experience
Work History
BARISTA/CASHIER
HOT TODDYS COFFEE
01.2015 - 08.2023
- Building and maintaining customer relations, serving approximately 100 customers per day
- Provide excellent service, including remembering virtually every customer's specifications (about 80% by name and 92% by drink) to provide pleasant coffee experience
- Work close shift every day, ensuring cash drawer is accurate at end of shift
- Clean and stock for following shift so there's no lapse in service.
FRONT DESK RECEPTIONIST/REAL ESTATE BROKER
R.H. COOKE AND ASSOCIATES
01.2014 - 06.2018
- Provide potential tenants with individualized care and attention by presenting complete rental information, including instructions on how to view property on corporate website as well as arranging viewings of properties
- Provide potential tenants with corporate rental requirements information
- Answer multi-line phone system and direct calls to appropriate agent
- File documents in tenant files
- Ensure rent checks posted to correct owner and tenant accounts upon receipt
- Ensure credit check done on rental applications
- Completing and filing Real Estate Agent transactions
- Compiling spreadsheets
- Year end accounting
- Monthly settlement statements
- Balancing of accounts bi-weekly
- Recording and posting rent for 300 plus rental properties.
PARTNER/ESTHETICIAN
ANASTASIA'S SALON AND SPA
01.2011 - 01.2014
- First area salon to incorporate clothing and accessories boutique into salon
- First area salon to offer exercise and dance classes
- Hired, scheduled and managed 6 salon employees including 2 hairstylists, nail technician, permanent make-up artist and two massage therapists
- Responsible for ensuring inventory of product sales (shampoo, conditioner, tanning lotion, etc.) turned over rapidly at 100% markup over cost
- Scheduled all client services for cosmetologists, massage therapists, nail technicians, permanent makeup artist, ensuring clients moved through the system in a timely, orderly fashion
- Ordered and organized all retail product
- Traveled to Los Angeles to buy clothing and accessories for boutique, negotiated with each vendor to get the best wholesale price
- Staged the retail area of clothing and accessories for maximum eye appeal
- Handled all financial transactions for operation including deposits, payroll, credit cards and cash
- Initiated marketing through social media.
BARISTA/CASHIER
NOMAD COFFEE COMPANY
01.2009 - 01.2010
- Provided each customer with top quality beverage suited to their unique specifications in terms of flavor, temperature and size
- Handled hundreds in cash on a daily basis
- Responsible for opening and closing ensuring all items for next shift were well stocked, all machinery and utensils extremely clean and creating daily specials signage
- Able to cover shifts on short notice.
ADMINISTRATIVE ASSISTANT/PURCHASING
TITAN TRUCK COMPANY
01.2008 - 01.2009
- Input time cards for entire staff of 8 employees
- Answered multi-line phone system
- Built and maintained employee labor and job spreadsheets to ensure company and employees were accurately paid for their labor
- Organized and filed customer orders and receipts
- Picked up and delivered parts and supplies using company vehicle
- Creating and completing purchase orders.
BARISTA/CASHIER
HMS HOST STARBUCKS
01.2007 - 01.2008
- Responsible for own cash register in fast-paced environment
- Stocking, cleaning, organizing, maintaining customer seating area.
TELLER/TELLER COORDINATOR
U.S. BANK
01.2004 - 01.2007
- Responsible for thousands of dollars in cash at any given time
- Ensured customers moved through lines in high volume bank in timely fashion
- Supervised five tellers, making sure they reached their weekly and monthly sales goals
- Proofing each teller's work, making sure credits and debits were properly posted
- Backup vault teller in case of absence, being able to get customer or teller requested cash
- Customer calling, up selling bank products, credit accounts, check orders, etc
- Pulling daily overdraft and sales reports for manager while assistant manager was out.
Education
Dental Assisting
River City Dental Assisting School
Real Estate License
Esthetics -
Total Cosmetology Training Center
Spokane, WA04.2011
Skills
- Microsoft Office Suite: Word, Excel, Works
- Type 50 wpm
- Tour Factory
- Customer Sales & Relations
- Clerical & Processing Skills
- Strategic Planning/Analysis
- Cash Handling
- Compiling and sending reports
- New Business Development
- Staff Recruiting & Management
- Oral Communication
- Time management
- Event Planning
- Multi-tasking
- Exceptional customer service
- POS Systems
- Coffee expertise
- Professional Demeanor
- Inventory Management
- Up-selling
- Customer Service
- Time Management
- Attention to Detail
- Reliable and Dependable
- Cleaning and sanitizing
- Active Listening
- Flexible Schedule
- Relationship Building
- Resolving Complaints
- Workstation Maintenance
- Customer Retention
Key Skills Assessment
- STRATEGIC KEY ACCOUNTS PERFORMANCE - Conceptualized and developed unique salon experience.
- MANAGEMENT - Supervised five tellers, making sure they reached corporate weekly and monthly sales goals.
Timeline
BARISTA/CASHIER
HOT TODDYS COFFEE
01.2015 - 08.2023
FRONT DESK RECEPTIONIST/REAL ESTATE BROKER
R.H. COOKE AND ASSOCIATES
01.2014 - 06.2018
PARTNER/ESTHETICIAN
ANASTASIA'S SALON AND SPA
01.2011 - 01.2014
BARISTA/CASHIER
NOMAD COFFEE COMPANY
01.2009 - 01.2010
ADMINISTRATIVE ASSISTANT/PURCHASING
TITAN TRUCK COMPANY
01.2008 - 01.2009
BARISTA/CASHIER
HMS HOST STARBUCKS
01.2007 - 01.2008
TELLER/TELLER COORDINATOR
U.S. BANK
01.2004 - 01.2007
Dental Assisting
River City Dental Assisting School
Real Estate License
Esthetics -
Total Cosmetology Training Center