Summary
Overview
Work History
Education
Skills
Certification
Software
Additional Information
Timeline
Generic
Anastasia Herndon

Anastasia Herndon

Greeneville,TN

Summary

Motivated professional with extensive experience in customer service, sales and administrative tasks. Safety-conscious team member with excellent communication skills and eye for detail. Physically dexterous to monitor premises through advanced security cameras. Skilled at handling and resolving conflicts professionally. Talented security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Reliable DSP enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well. Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

13
13
years of professional experience
5
5
Certification

Work History

Direct Support Professional Caregiver

Envision Inc.
01.2024 - Current
  • Enhanced client independence by providing personalized support and implementing individualized care plans.
  • Ensured safe and comfortable living environment for clients through regular housekeeping tasks and proactive maintenance reporting.
  • Supported clients'' emotional well-being by building rapport, providing companionship, and actively listening to their concerns.
  • Promoted healthy lifestyles for clients by assisting with meal planning, grocery shopping, and preparing nutritious meals.
  • Assisted clients in achieving personal goals through tailored support in areas such as mobility training, communication skills development, and community integration activities.
  • Collaborated with interdisciplinary teams of healthcare professionals to develop comprehensive care plans that addressed clients'' physical, mental, and emotional needs.
  • Facilitated effective communication between clients and their families, fostering strong relationships and promoting family involvement in care-giving process.
  • Maintained detailed documentation of client progress, daily activities, incidents, and relevant observations to ensure continuity of care across team members.
  • Improved client quality of life by providing assistance with daily living activities such as bathing, grooming, dressing, feeding, toileting assistance.
  • Developed crisis intervention strategies for challenging behaviors or situations in accordance with established guidelines while maintaining calm demeanor under pressure.
  • Conducted ongoing assessments of client needs in order to adjust care plans accordingly or bring attention to potential issues requiring further evaluation from healthcare providers.
  • Participated in ongoing professional development opportunities to stay current on best practices within field of direct support services.
  • Served as knowledgeable advocate for clients during interactions with external agencies or service providers ensuring their rights, preferences, and needs were respected.
  • Managed challenging situations with empathy, patience, and effective problem-solving skills leading to positive outcomes for both clients and team members.
  • Demonstrated flexibility in adapting to changing client needs or scheduling requirements while maintaining high level of professionalism at all times.
  • Established trust-based relationships with clients by consistently demonstrating respect, empathy, reliability, and genuine concern for their well-being.
  • Complied with all applicable regulations, policies, and procedures related to provision of direct support services for individuals with disabilities or other special needs.
  • Facilitated clients'' participation in recreational activities and community events to promote social engagement and inclusion.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Provided transportation to doctor's appointments, grocery stores, salons, and barbershops.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Documented residents' mental status, sleep, and eating patterns in medical record books.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Helped clients manage money, pay bills, and shop for groceries or personal items.
  • Assisted patients with self-administered medications.
  • Entertained, conversed, and read aloud to keep patients mentally alert.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Scheduled daily and weekly care hours for client caseload.
  • Liaised with key accounts to deliver targeted administrative household support.

Security Officer

Securitas Security Services USA
12.2022 - 02.2023
    • Collaborated with Human Resources to address employee concerns regarding personal safety, workplace violence prevention, and emergency response protocols.
    • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
    • Interacted assertively but non-confrontationally with personnel and general public.
    • Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
    • Improved overall security by conducting regular patrols and monitoring surveillance systems.
    • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
    • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
    • Wrote detailed reports of all security breaches and investigations.
    • Assisted in developing comprehensive security policies to address potential risks and protect company assets.
    • Monitored CCTV cameras and alarm systems for security breaches.
    • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
    • Exercised leadership capabilities by successfully motivating and inspiring others.
    • Developed and maintained courteous and effective working relationships.
    • Proved successful working within tight deadlines and a fast-paced environment.

Chickfila Team Member Affiliate

Chick-Fil-A Restaurant
04.2022 - 10.2022
  • Collected, arranged, and input information into database system.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
  • Monitored and verified all merchandise was properly priced and labeled.
  • Optimized workflows with proactive problem-solving and process improvements that streamlined day-to-day operations.
  • Bolstered company reputation through outstanding service delivery that consistently exceeded expectations of both clients and coworkers.
  • Collaborated cross-functionally in order to enhance overall team performance, leading to increased efficiency in project execution.
  • Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
  • Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
  • Maintained productive, efficient approach to all tasks.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
  • Passionate about learning and committed to continual improvement.
  • Resolved problems, improved operations and provided exceptional service.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Learned and adapted quickly to new technology and software applications.
  • Paid attention to detail while completing assignments.

Self Employed Piano Teacher

Myself
01.2016 - 01.2021
  • Arranged lessons to accommodate each student's unique goals and interests.
  • Selected music from various genres for use as teaching pieces.
  • Engaged students in discussions on musical selection and composer histories.
  • Maintained detailed records of student attendance, progress reports, repertoire lists, and performance evaluations.
  • Communicated regularly with parents to provide information about children's progress and challenges.
  • Developed lesson plans, selected course materials and prepared assignments.
  • Developed personalized curriculum for each student to cater to their unique learning styles and needs.
  • Gathered display materials and distributed programs for shows and performances.
  • Evaluated and graded student performance, homework assignments, projects and tests.
  • Provided extra help and support to offer additional support to struggling students and encourage success in art subjects.
  • Collaborated with community arts organizations to bring real-world experiences into classrooms and provide students with opportunities for learning and growth.
  • Fostered love for art and learning to inspire students to pursue passions and interests.
  • Implemented comprehensive progress tracking systems to monitor student improvement and provide valuable feedback.
  • Improved student understanding of piano theory through creative games and activities.
  • Incorporated student interests and experiences to make learning relevant and meaningful.
  • Established a supportive learning environment that promoted open communication between students, parents, and faculty members.
  • Excellent communication skills, both verbal and written.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Dog Care Provider

Self Employed
06.2011 - 09.2016
  • Communicated professionally with pet owners via phone, email, and text.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.
  • Developed customized care plans tailored to individual pet requirements, leading to better outcomes in terms of comfort levels during stays.
  • Assisted in the organization of dog training sessions, ensuring efficient scheduling and availability for clients.
  • Educated visitors and staff on proper animal care and handling.
  • Followed pet care instructions for dietary needs and medication regimens.
  • Assisted with development of animal behavior modification plans.
  • Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
  • Trained animals in behavioral compliance or other special routines or commands.
  • Documented animals' weight, size and condition in computer system for review by senior staff.
  • Gave medication to pets following guidelines from owners.
  • Exercised animals regularly with walks and rigorous play activities.
  • Applied effective time management techniques to meet tight deadlines.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Self-motivated, with a strong sense of personal responsibility.

Education

State Licensing - Private Investigators Licensing

TX Board of Private Investigators
Https://www.dps.texas.gov/section/private-security
03.2024

Certificate - Criminal Justice

Allison Learning Online
Online
11.2023

Certification - Criminal Psychology

Allison Learning Online
Online
09.2023

Certification - Basic Life Support American Red Cross

MTN-AR-232nd Medical Battalion Department
Fort Sam Houston TX
06.2023

GED -

Walters State Community College
Greeneville, TN
09.2022

High School Diploma -

Classical Conversations
Sandpoint, ID
09.2018

Skills

  • ADL Assistance
  • Time Management
  • First aid and safety
  • Case Management
  • Safety Compliance
  • Relationship Building
  • PPE Usage
  • Mobility Assistance
  • CPR Certification
  • Client Transportation
  • Travel administration
  • Progress Documentation
  • Personal Care Homemaker (PCHM)
  • Wound Care
  • Hoyer Lifting Equipment
  • Needs Assessment
  • Medical record-keeping
  • Basic Housekeeping
  • Fast Learner
  • Spreadsheet Management
  • Problem-Solving
  • Staff Collaboration
  • Emergency Response
  • Adaptable and Flexible
  • Frisking Procedures
  • Crisis Management Plans
  • Personal security
  • Keen observer
  • Stationary surveillance
  • Investigative abilities
  • Event security
  • Document Management
  • Electronic surveillance
  • General security
  • Network Monitoring Software
  • Security Team Coordination
  • Security operations experience

Certification

~private detective certified through online

~criminal psychology in confessions/interrogations certified online

~Cpr certified through fire department

~Bls certified through army medical training

~Basic combat training certified-Fort Sill OK.

~Direct Support Professional Certified through Work/Job






Software

Spreadseet

Social Media

Database management

Therap services LLC

Additional Information

I am a hard worker and very self-motivated. I have always been driven to succeed, and I am always willing to put in the extra effort to achieve my goals. I am also very organized and efficient, and I am able to manage my time well. This allows me to get a lot done in a short amount of time, and it also helps me to stay on top of my work.

I am also very self-motivated. I am able to set my own goals and deadlines, and I am able to stay focused on my work even when things are difficult. I am also not afraid to ask for help when I need it. I am always willing to learn new things, and I am always looking for ways to improve my skills.

I believe that my hard work and self-motivation are my greatest assets. They have helped me to achieve success in school, in my career, and in my personal life. I am confident that they will continue to help me to achieve my goals in the future.

Timeline

Direct Support Professional Caregiver

Envision Inc.
01.2024 - Current

Security Officer

Securitas Security Services USA
12.2022 - 02.2023

Chickfila Team Member Affiliate

Chick-Fil-A Restaurant
04.2022 - 10.2022

Self Employed Piano Teacher

Myself
01.2016 - 01.2021

Dog Care Provider

Self Employed
06.2011 - 09.2016

State Licensing - Private Investigators Licensing

TX Board of Private Investigators

Certificate - Criminal Justice

Allison Learning Online

Certification - Criminal Psychology

Allison Learning Online

Certification - Basic Life Support American Red Cross

MTN-AR-232nd Medical Battalion Department

GED -

Walters State Community College

High School Diploma -

Classical Conversations
Anastasia Herndon