Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Anastasia Hoy

Lake Mary,FL

Summary

Motivated individual with years thriving in fast-paced work environment. Works independently, with minimal supervision and pitch's into complete tasks. Demonstrates consistently strong work ethic and adherence to company policy and procedures. Enthusiastic worker eager to contribute to team success through hard work, attention to detail and excellent problem solving skills.

Overview

13
13
years of professional experience

Work History

Customer Service Staff

Publix Super Markets Inc
08.2024 - Current

Coordination of the front end, delegating tasks to associates, duties also included opening the store and cash office, setting up the tills for the day and at night counting the tills at the end of the cashiers shift.


Ordering supplies and collecting them from the truck.

Customer Service Team Leader

Publix Super Markets Inc
11.2021 - 08.2024

Experience in retail and grocery store operations hands on experience with retail, grocery and state lottery accounting systems.


Deals with customers relations and or complaints on a daily basis, always looking for the best solutions.


Works with associates scheduling, training and hiring while managing the department.


Maintain & order uniforms for employees.


Performed payroll functions such as timekeeping information & processing and submitting payroll.

Customer Service Staff

Publix Super Markets Inc
09.2020 - 11.2021

Coordination of the front end, delegating tasks to associates, duties also included opening the store and cash office, setting up the tills for the day and at night counting the tills at the end of the cashiers shift.


Ordering supplies and collecting them from the truck.

Catering Consultant

Publix Super Markets Inc
04.2018 - 09.2020

Works with management to organize and manage Aprons Catering.


Conducts sales calls to various businesses as needed to solicit Aprons Catering.


Consults with customers to plan various functions including birthdays, weddings, business meetings and community activities.


Delivers orders outside of work location to customers’ events and actively engages customers in discussion of products and services available and makes recommendations to customers based on discussions.


Operates software to assist in planning, creating orders and processes orders for special events.


Maintains good public relations and follows up on customer and associate issues as needed.

Customer Service Staff

Publix Super Markets Inc
12.2016 - 04.2018

Coordination of the front end, delegating tasks to associates, duties also included opening the store and cash office, setting up the tills for the day and at night counting the tills at the end of the cashiers shift.


Ordering supplies and collecting them from the truck.

Cashier

Publix Super Markets Inc
12.2015 - 12.2016

Consisted of scanning customers groceries, exchange of money, bagging duties, keeping work space organized and sanitized.

Aprons Meals Clerk

Publix Super Markets Inc
11.2013 - 12.2015

Provides premier customer service, including greeting customers and answering their questions.


Performs all cooking and product presentations according to Publix standards.


Gathers meal ingredients and supplies from designated storage areas.


Maintains product and displays at meals center.
Opens and closes the Meals Center.


Reviews sales results for each event with the Meals Specialist and/or Store Manager.


Follows sanitation and safety guidelines provided by Publix.


Assists with other duties as assigned.

Cashier

Publix Super Markets Inc
06.2012 - 11.2013

Consisted of scanning customers groceries, exchange of money, bagging duties, keeping work space organized and sanitized.

Education

Bachelor Of Science - Hospitality Administration And Management

State University of New York College At Buffalo
Buffalo, NY
12.2011

Skills

  • Customer Care
  • Customer Service Excellence
  • Professional Relationships
  • Microsoft Office
  • Process Transactions
  • Sales and Upselling
  • Customer Data Confidentiality
  • POS Systems and Ordering Platforms
  • Understanding Customer Needs
  • Issue and Complaint Resolution
  • Administrative Support
  • Employee Guidance
  • Training Development Aptitude

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Staff

Publix Super Markets Inc
08.2024 - Current

Customer Service Team Leader

Publix Super Markets Inc
11.2021 - 08.2024

Customer Service Staff

Publix Super Markets Inc
09.2020 - 11.2021

Catering Consultant

Publix Super Markets Inc
04.2018 - 09.2020

Customer Service Staff

Publix Super Markets Inc
12.2016 - 04.2018

Cashier

Publix Super Markets Inc
12.2015 - 12.2016

Aprons Meals Clerk

Publix Super Markets Inc
11.2013 - 12.2015

Cashier

Publix Super Markets Inc
06.2012 - 11.2013

Bachelor Of Science - Hospitality Administration And Management

State University of New York College At Buffalo
Anastasia Hoy