Anastasia Kapetanios
El Cajon,CA
Summary
Motivated server offering experience in fast-paced diner and short-order restaurant settings. Promotes customer comfort and enhanced experiences by answering questions and responding to concerns. Maintains service standards and follows safe service regulations. Always ready to help team members by taking on additional tasks.
Overview
6
6
years of professional experience
Work History
Order Picker
Walmart
06.2023 - Current
- Performed proper lifting and handling techniques to maintain safe working environment.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Collaborated with team members to complete timely orders and avoid delays.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Checked inventory and selected products from specific locations based upon availability.
- Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
- Collaborated with team members to ensure timely completion of orders during peak demand periods.
- Maintained a clean, safe work environment by complying with established safety procedures and guidelines.
Restaurant Server
Cafe La Maze Steakhouse
06.2021 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Greeted new customers, discussed specials, and took drink orders.
- Bussed and reset tables to keep dining room and work areas clean.
- Stayed up-to-date on menu changes to help customers make food choices.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
- Improved table organization by implementing efficient section assignments within the restaurant layout.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
- Served food and beverages promptly with focused attention to customer needs.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Beauty Advisor
Ulta
11.2021 - 05.2022
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained counter and display areas for cleanliness and organization.
- Identified skin and hair needs of customers to provide assistance in choosing best products.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Processed payments, entering sales in register for prompt customer service.
- Applied makeup and skincare products to customers following guidelines to enable testing of brand.
- Recommended specific hair and beauty products to meet individual customer needs.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
Cashier
7-eleven
05.2018 - 02.2020
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Upsold additional products and services to customers, increasing revenue.
Education
High School Diploma -
Grossmont High School
La Mesa, CA06.2018
Skills
- Order Taking
- High-Volume Dining
- Menu Memorization
- Wine Pairings
- Cash Handling
- Alcohol Service
- Bar Terminology
- Exceptional communication
- Time management
- Cleanliness
- Customer service
- Food Running
- Hospitality Service Expertise
Timeline
Order Picker
Walmart
06.2023 - Current
Beauty Advisor
Ulta
11.2021 - 05.2022
Restaurant Server
Cafe La Maze Steakhouse
06.2021 - Current
Cashier
7-eleven
05.2018 - 02.2020
High School Diploma -
Grossmont High School