Anastasia KELLER
Meridian,ID
Summary
Proactive Property Manager with extensive experience in tenant/owner relations, Lease management, Maintenance management, Costumer service, I successfully maintained high occupancy rates and positive landlord-tenant relationships through effective communication and timely problem resolution. Bringing strong skills in property inspections, legal compliance, and financial reporting to advance career in property management.
Overview
12
12
years of professional experience
Work History
Property Manager
Cobblestone Property Management
01.2022 - 07.2024
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
- Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
- Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
- Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
- Improved community engagement by organizing tenant appreciation events and feedback sessions.
- Fostered positive relationships with tenants and property owners, leading to high retention rates.
- Enhanced tenant satisfaction by addressing and resolving maintenance issues promptly.
- Increased revenue with strategic lease renewal negotiations, focusing on tenant retention.
- Boosted property occupancy rates through targeted marketing campaigns and personalized property showings.
- Cultivated network of reliable contractors and service providers to ensure quick response times for repairs.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Coordinated appointments to show marketed properties.
Mortgage Document Assistant
Idaho Housing & Finance Association
03.2019 - 04.2020
- Reduced errors in legal paperwork by meticulously reviewing contracts, agreements, and other official documents prior to submission.
- Prepared PDF documents, created fillable forms, edited text and set properties and bookmarks in Adobe Acrobat.
- Maintained confidentiality of sensitive documents by adhering to strict security protocols and access controls.
- Maximized departmental efficiency by maintaining an up-to-date inventory of office supplies and proactively ordering necessary items when needed.
- Contributed to a positive work environment through exceptional attention to detail and commitment to excellence in all tasks performed.
- Increased efficiency in records management by regularly auditing files for outdated or unnecessary documentation.
- Collaborated with team members on large-scale projects, ensuring all documentation was accurately prepared and submitted on time.
- Helped maintain a well-organized and easily navigable digital filing system; ensured timely archiving of outdated documents and materials.
- Optimized workflow within the team by creating standardized procedures for document handling; ensured adherence among colleagues.
- Communicated pertinent information to clients via phone, email, and mail.
- Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
- Analyzed deeds of trust to verify grantor, grantee, trustee and loan amounts for executive leadership.
- Reviewed Deed of Trust, Title Commitment, and prior bankruptcies documents.
Manager Director
Imagine Travel Club
12.2012 - 06.2018
- Championed change management efforts, successfully guiding the organization through periods of transition and growth.
- Increased revenue through strategic business development initiatives and strong client relationships.
- Managed company budgets, ensuring financial stability and long-term profitability.
- Built strong professional networks within the industry that led to increased referrals and partnership opportunities.
- Cultivated a high-performance culture by fostering collaboration, innovation, and continuous improvement.
- Onboarded new employees with training and new hire documentation.
- Expanded market presence through strategic partnerships and alliances, driving increased sales opportunities.
- Led cross-functional teams to achieve organizational goals and drive project success.
- Implemented targeted marketing campaigns to increase brand awareness and customer acquisition rates.
- Influenced positive employee morale by developing a supportive work environment where open communication was encouraged.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Construction Book Keeping
Eldorado Terra
02.2016 - 03.2018
- Increased client satisfaction by delivering high-quality workmanship and addressing concerns promptly.
- Adapted project plans to accommodate unforeseen changes in site conditions, client requests, or regulatory requirements ensuring a smooth construction process.
- Maintained high safety standards on construction sites, resulting in fewer accidents and injuries.
- Developed strong relationships with suppliers, negotiating favorable terms that benefited both parties and streamlined materials acquisition.
- Reduced overall project costs through careful resource management and procurement strategies.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
Education
Sociology - Sociology And Social Studies
Moldova State University
Chisinau, Moldova06.2012
Skills
- Property Management
- Payment Collection
- Property Inspections
- Customer service-focused
- Lease Renewals
- Exceptional oral and written communication skills
- Tenant relations
- Leasing and sales
- Property tours and inspections
- Maintenance knowledge
- Maintenance Scheduling
- Administrative Support
- Multi-family property management
- Financial budgeting and reporting
- Compliance Monitoring
- Software Utilization
- Legal knowledge
- Database Management
- Customer Relations
- Data Entry
- Decision-Making
- Property Showing
- Microsoft Office
- Administrative Leadership
- Creative and Adaptable
- Dispute Handling
- Grounds and Facility Inspection
- Maintenance Management
- Disturbance Handling
- Complaints Investigation
- Tenant Eligibility Determination
- Social Media Engagement
- Property Marketing
- Employee Motivation and Guidance
- Financial Reporting
- Codes Compliance
- Vacancy Marketing
- Maintenance Oversight
- Market Tracking
- Local and State Laws
Languages
Russian
Native or Bilingual
Romanian
Native or Bilingual
Spanish
Limited Working
Timeline
Property Manager
Cobblestone Property Management
01.2022 - 07.2024
Mortgage Document Assistant
Idaho Housing & Finance Association
03.2019 - 04.2020
Construction Book Keeping
Eldorado Terra
02.2016 - 03.2018
Manager Director
Imagine Travel Club
12.2012 - 06.2018
Sociology - Sociology And Social Studies
Moldova State University
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