Anastasia Klenova
Los Angeles,CA
Summary
Developed strong logistical and time management skills in fast-paced environment. Proven ability to navigate and adapt to changing schedules while maintaining high standards of accuracy and efficiency. Looking to transition into new field where these skills can contribute to operational success.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Delivery Driver
Instacart Shoppers
12.2020 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Sales Manager
08.2006 - 09.2018
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Airport Passenger Service Agent
Airport Passenger Service
06.2004 - 12.2005
- Assisted passengers with special needs, providing compassionate care and facilitating smooth travel experiences.
- Cultivated a friendly atmosphere at the gates, greeting passengers warmly upon arrival and departure.
- Managed gate assignments and updated flight information, keeping passengers well-informed of changes in a timely manner.
- Collaborated closely with team members to achieve excellence in overall airport operations.
Education
English-as-a-Second-Language Education
Atlantic Cape Community College
Atlantic City, NJ12-2019
Certified Guest Service Professional Making Connec
Atlantic Cape Community College
Atlantic City, NJ08-2019
High School Diploma -
High School 5
Okha, Russia06-1995
Accomplishments
- Maintained consistent and on-time delivery record with 1706 of all orders arriving on time or ahead of schedule.
- Feedback Customer rating High 5.00
Certification
Certified Guest Service Professional Making Connections
Languages
English
Limited Working
Timeline
Delivery Driver
Instacart Shoppers
12.2020 - Current
Sales Manager
08.2006 - 09.2018
Airport Passenger Service Agent
Airport Passenger Service
06.2004 - 12.2005
English-as-a-Second-Language Education
Atlantic Cape Community College
Certified Guest Service Professional Making Connec
Atlantic Cape Community College
High School Diploma -
High School 5