Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Anastasia Kondratieva

Los Angeles,CA

Summary

Dynamic Restaurant Manager with extensive experience in recruitment, team culture development, and operational management. Proven success in mentoring staff, maintaining high service standards, and ensuring regulatory compliance. Expertise in customer relations, P&L management, and staff training, driving repeat business and a positive work environment. Known for reliability and problem-solving abilities.

Overview

4
4
years of professional experience

Work History

Assistant General Manager

Vespertine **
01.2024 - Current
  • Directly responsible for the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
  • Cultivated strong team culture, organizing team-building activities that improved morale and teamwork.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Part of Management Team for reopening of Verspertine earning 2 Michelin Stars in 5 months in 2024.

Assistant General Manager

Bicyclette Bistro & Manzke Restaurant *
12.2022 - 01.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • 1 Michelin Star 2022 & 2023

Restaurant Manager

Merois Restaurant at The Pendry West Hollywood
04.2022 - 11.2022
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
  • Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.

Resort Assistant Manager

Mauna Lani, Auberge Resorts Collection
11.2020 - 01.2022
  • Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Coordinated events and activities, ensuring a memorable experience for all resort guests.

Education

Certificate - Nutrition

National Academy of Sports Medicine
Gilbert, AZ
11-2020

Certificate - Personal Training

National Academy of Sports Medicine
Gilbert, AZ
06-2019

Associate of Arts - Acting

American Academy of Dramatic Arts
Los Angeles, CA
05-2018

Bachelor of Arts - Communications

Queen Mary University of London
London, GB-ENG
05-2016

Skills

  • Staff training/development
  • Team Leadership
  • Guest Relations
  • P&L Management

Languages

Russian
Native or Bilingual

Timeline

Assistant General Manager

Vespertine **
01.2024 - Current

Assistant General Manager

Bicyclette Bistro & Manzke Restaurant *
12.2022 - 01.2024

Restaurant Manager

Merois Restaurant at The Pendry West Hollywood
04.2022 - 11.2022

Resort Assistant Manager

Mauna Lani, Auberge Resorts Collection
11.2020 - 01.2022

Certificate - Nutrition

National Academy of Sports Medicine

Certificate - Personal Training

National Academy of Sports Medicine

Associate of Arts - Acting

American Academy of Dramatic Arts

Bachelor of Arts - Communications

Queen Mary University of London

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Anastasia Kondratieva