Anastasia Kuehn
Chicago,IL
Summary
Personable and dedicated Customer Success/Billing Representative with extensive experience in the Start Up industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Client Success Specialist
Lone Wolf Technologies
Chicago, IL
10.2022 - 06.2023
- Demonstrated and explained product features and benefits to overcome customer objectives.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Compiled customer feedback for cross-functional departments to improve product or service features.
- Saved at least 25 customer relationships each month, reduced churn, and saved $10,000 each month in revenue.
Revenue Recovery Specialist
Lone Wolf Technologies
Chicago, IL
07.2021 - 10.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Made a high volume of calls daily to collect on past due balances and set up payment arrangements.
- Performed various accounts receivable functions, handled cash receipts posting, updated cash flow reports and researched chargebacks and write-offs.
Payment Operations Specialist
Trunk Club
Chicago, IL
08.2015 - 07.2021
- Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
- Tracked chargeback activity to identify best practices for determining fraud.
- Monitored customer account details to minimize or rectify non-payments, delayed payments and other irregularities.
- Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
Student Librarian Assistant
Columbia College Chicago Library
Chicago, IL
02.2012 - 06.2015
- Returned books to circulation by placing on proper shelves.
- Answered patrons' questions and assisted in finding materials requested.
- Developed strong understanding of cataloging books and other materials through various methods.
- Delivered and retrieved items to and from departments by hand or push carts.
Education
Bachelor of Arts - Fiction Writing
Columbia College Chicago
Chicago, IL06.2015
Skills
- Customer Retention
- Account Updates
- Research and Due Diligence
- Billing Dispute Resolution
Timeline
Client Success Specialist
Lone Wolf Technologies
10.2022 - 06.2023
Revenue Recovery Specialist
Lone Wolf Technologies
07.2021 - 10.2022
Payment Operations Specialist
Trunk Club
08.2015 - 07.2021
Student Librarian Assistant
Columbia College Chicago Library
02.2012 - 06.2015
Bachelor of Arts - Fiction Writing
Columbia College Chicago
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