Summary
Overview
Work History
Education
Skills
Additional Information
Assessments
Personal Information
Software Proficiency
Timeline
Generic

Anastasia Leonard

Carrollton

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth

Overview

9
9
years of professional experience

Work History

Medtender

AltMed Florida
10.2021 - 09.2023
  • Verified guests credentials while helping to identify treatment methods and medications best suited to the patient
  • Fulfilled outgoing orders and patient recommendations
  • Cash register operations, including scanning items, processing payments and issuing receipts
  • Provide customers with product descriptions while ensuring adherence to applicable laws and regulations for selling retail cannabis
  • Self-motivated, with a strong sense of personal responsibility.

Patient Consultant

Trulieve
04.2021 - 10.2021
  • Leafly Certified for Medical Marijuana Consulting
  • Verified guests credentials while helping to identify treatment methods and medications best suited to the patient
  • Provide customers with product descriptions while ensuring adherence to applicable laws and regulations for selling retail cannabis
  • Cross trained for front of house, back of house, and register
  • Managed efficient cash register operations, including scanning items, processing payments and issuing receipts
  • Verified and built outgoing online orders and patient recommendations

Customer Relationship Representative

One Touch Direct
07.2020 - 01.2021
  • Increased customer satisfaction with timely follow-ups and personalized communication.
  • Identified opportunities for upselling products or services based on customer needs assessment during interactions.
  • Maintained detailed records of customer interactions, transactions, comments, and complaints for reference purposes.
  • Managed high-volume inbound calls efficiently to ensure prompt response to customer needs.
  • Proofread documents, editing materials to correct grammar and spelling mistakes
  • Adhered to strict data confidentiality policies to ensure customer privacy


Server

Ace Café
04.2019 - 01.2020
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Collaborated and supported team members during busy shifts for efficient workflow and excellent guest experiences.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Operated Point Of Sale terminals to input orders, split bills and calculate totals
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Bartender

Hideaway Bar & Grill
08.2014 - 04.2019
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Worked with management to plan and implement special events to boost customer numbers and profits
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs
  • Monitored patrons to keep alcohol consumption at designated levels
  • Multitasked to meet customer, business operations and server needs with minimal errors or delays
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Promoted customer safety by maintaining current list of available ride services for inebriated customers
  • Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
  • Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
  • Kept close track of bar tabs and transferred open tabs to dining area seamlessly, smoothing process for wait staff

Education

High School Diploma -

Homestead Senior High School
Homestead, FL
01.2007

Skills

  • Organizational Time Skills
  • Document Preparation
  • Team Leadership Experience
  • Sales Transaction Management
  • Customer Engagement in Retail
  • HIPAA Compliance Knowledge
  • Accurate Data Entry
  • Customer Engagement
  • Sales Strategy Development
  • Food Service Experience
  • Client Relations
  • Customer-Focused Bartending
  • Cash Management
  • Food Safety Practices
  • Hospitality Service

Additional Information

Volunteer for multiple charity events raising money and awareness for American Heart Association, Programs for the Arts in Key West, Teen support groups

Assessments

Proficient, 01/01/21, Identifying and resolving common customer issues

Personal Information

Authorized To Work: US

Software Proficiency

Software/Systems Proficiency

  • VMware
  • Salesforce
  • Avaya System Microsoft Office (Excel, Windows)
  • Google Docs
  • Citrix
  • Telecommunication Systems

Timeline

Medtender

AltMed Florida
10.2021 - 09.2023

Patient Consultant

Trulieve
04.2021 - 10.2021

Customer Relationship Representative

One Touch Direct
07.2020 - 01.2021

Server

Ace Café
04.2019 - 01.2020

Bartender

Hideaway Bar & Grill
08.2014 - 04.2019

High School Diploma -

Homestead Senior High School

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Anastasia Leonard