Anastasia Leu
Spokane,WA
Summary
Resourceful customer service-driven professional with many years of experience in diverse roles, including delivery driving, office reception, and animal care. Demonstrated expertise in problem-solving, effective communication, and maintaining high standards of customer satisfaction. Proven ability to lead teams, as well as work independently with little to no supervision, while maintaining high efficiency, with a strong focus on delivering quality service.
Overview
11
11
years of professional experience
Work History
Nanny
Nanny
Post Falls, ID
11.2024 - Current
- Provided direct care and support to an infant in a residential setting, ensuring their safety, well-being, and emotional development
- Assisted the infant with daily activities such as personal hygiene routines, meal preparation, and medication administration
- Maintained a clean and organized living environment for the infant under care
- Promoted a nurturing atmosphere that encouraged personal growth through positive reinforcement techniques
- Supported the infant in developing life skills such as personal hygiene, meal preparation, and household chores
- Served as a positive role model for the infant by exhibiting professionalism, empathy, and respect in all interactions
- Developed a strong rapport with parents through effective communication strategies
- Provided nurturing and attentive care to the infant, ensuring their safety and well-being at all times
- Established a warm and welcoming environment for the infant, promoting a sense of security and trust
- Followed established schedules for feeding, napping, and playtime activities to promote healthy development
- Engaged in interactive play with the infant to stimulate cognitive, social, and motor skills
- Administered medications as directed by parents or healthcare professionals with strict attention to dosage and timing
- Communicated with parents regarding their child's progress, behavior patterns, and any concerns or observations made during the day
- Ensured cleanliness and hygiene in the infant's area by regularly sanitizing toys, equipment, surfaces, bottles, and pacifiers
- Created a calm sleeping environment for the infant by dimming lights and providing soft music or white noise
- Implemented age-appropriate educational activities such as reading books, singing songs, and introducing sensory materials
- Notified parents promptly of any significant changes in their child's behavior or health status
Delivery Driver
Lucid Roots LLC
Rathdrum, ID
04.2022 - 06.2024
- Collaborated with dispatchers to coordinate delivery routes
- Received positive feedback from customers regarding professionalism, punctuality, and overall service quality
- Resolved delivery issues or discrepancies promptly to ensure customer satisfaction
- Completed an average of 25 deliveries per day
- Demonstrated strong problem-solving skills when faced with unexpected road closures or traffic delays
- Implemented safety protocols to ensure the secure and sanitary transportation of food items
- Demonstrated attention to detail by accurately verifying delivery addresses and package contents before departure
- Delivered food orders to customers in a timely and efficient manner, ensuring customer satisfaction
- Ensured that all delivered items were properly packaged and visually appealing to customers upon arrival
- Tracked mileage driven per shift accurately for reimbursement purposes
- Adapted quickly to changes in delivery schedules or routes, ensuring the timely completion of all orders
Reception and Animal Care Technician
SpokAnimal C.A.R.E
Spokane, WA
03.2017 - 06.2020
- Provided exceptional customer service by greeting clients, answering phone calls, and addressing client concerns with professionalism
- Facilitated animal adoptions by matching animals with suitable adopters, explaining and obtaining signatures on all adoption waivers, and processing adoptions using the shelter database
- Processed payments for adoptions, donations, and services rendered, reconciling cash drawers at the end of each shift
- Managed incoming/outgoing emails while prioritizing urgent communications from clients
- Utilized multi-line phone systems to handle incoming calls
- Managed and updated records, information, and documents for shelter animals and clients in the database system
- Handled situations professionally when dealing with upset or emotional clients
- Performed basic clerical tasks such as filing documents and photocopying records
- Contributed to team effort by taking on additional tasks during staff shortages
- Ensured compliance with local regulations and guidelines related to animal care, health, and safety standards
- Conducted behavior and health assessments on incoming animals to evaluate their general temperament and condition
- Collaborated with foster families for the temporary placement of animals
- Participated in adoption events by showcasing available animals to potential adopters and processing adoption documents
- Maintained clean and sanitary conditions in animal enclosures by regularly cleaning kennels, litter boxes, and play areas
- Administered medications and treatments as prescribed by veterinarians to ensure the health and well-being of animals
- Provided daily care and feeding for shelter animals
- Responded to inquiries from potential adopters, providing information about available animals
- Implemented infection control protocols to prevent the spread of contagious diseases within the shelter setting
Reception and Canine Care Technician
Spokane Humane Society
Spokane, WA
10.2018 - 02.2019
- Advised clients on appropriate pet selection based on their lifestyle, preferences, and living conditions
- Ensured proper sanitation and cleanliness of animal enclosures to maintain a safe and healthy environment
- Assisted in euthanasia procedures with empathy towards grieving pet owners while adhering to established protocols
- Managed customer inquiries via phone calls or emails, providing timely and accurate information
- Responded to inquiries from potential adopters, providing information about available animals
- Maintained a clean and organized reception area
- Processed payments for services rendered using cash, credit cards, or checks
- Managed incoming/outgoing mail, including sorting correspondence
- Performed basic clerical tasks such as filing documents and photocopying records
- Managed a high volume of phone calls, effectively prioritizing urgent inquiries while maintaining professionalism
- Maintained accurate cash drawer balance by reconciling sales and performing regular audits
- Utilized point-of-sale (POS) systems proficiently to process transactions accurately and efficiently
- Maintained accurate records of daily transactions, including voids, discounts, returns, and coupons
Front of House/Back of House Supervisor
Round Table Pizza
Spokane, WA
10.2015 - 03.2017
- Supervised a team of 8 staff members, ensuring efficient operations and timely delivery of food orders
- Maintained a clean and organized kitchen environment by enforcing sanitation standards and efficient cleaning schedules
- Ensured compliance with health department regulations regarding food handling, storage temperatures, cleanliness, and hygiene practices
- Provided excellent customer service by addressing inquiries and concerns promptly and professionally
- Resolved delivery issues or discrepancies promptly to ensure customer satisfaction
- Handled customer inquiries, complaints, and special requests quickly and professionally
- Demonstrated strong problem-solving skills by resolving scheduling conflicts or last-minute staffing shortages
- Demonstrated expertise in conflict resolution techniques when addressing guest complaints or disputes between staff members
- Oversaw cash handling procedures, including reconciling cash registers, preparing bank deposits, and distributing cash and card tips to staff
- Assisted in the management of daily front-of-house operations, ensuring smooth and efficient service
- Utilized POS system to accurately process payments and refunds while maintaining cash drawer integrity
Education
Medical Clerical Assistant - Associate's degree
Spokane Community College
Spokane, WAMedical Office Receptionist - Associate's degree
Spokane Community College
Spokane, WAMedical Office Specialist - Associate's degree
Spokane Community College
Spokane, WAVeterinary Assisting - Online course
U.S. Career Institute
RemoteSkills
- Writing skills
- Analysis skills
- Basic math
- Time management
- Decision making
- Kitchen management
- Administrative experience
- Data entry
- Patient interaction
- Residential cleaning
- Call center experience
- Documentation review
- Microsoft PowerPoint
- Problem-solving
- Cash register operations
- Dependability
- Record keeping
- Windows
- Microsoft Excel
- Sales
- Greeting customers
- CRM software
- Word processing
- Delivery driver experience
- Cleaning
- Adaptability
- Presentation software
- Supervising experience
- Food Handling
- Cash handling
- ICD-10 Knowledge
- Kitchen Experience
- Processing cash transactions
- Phone etiquette
- Medical terminology
- Salesforce
- Commercial cleaning
- Driving
- Computer skills
- Communication skills
- Phone communication
- Veterinary experience
- Front desk
- Microsoft Outlook
- Customer service
- Microsoft Word
- Technical Proficiency
- Typing
- Janitorial experience
- Multi-line phone systems
- Computer operation
- Management
- Customer support
- Microsoft Office
- Call center experience
- Inventory control
- Retail sales transactions
- Database management
- Conflict resolution
- Problem solving
- Attention to detail
- Effective communication
- Client relationship building
- Adaptability to change
- Office administration
- Mail handling
- Organization skills
- Correspondence management
- Administrative support
- Multi-line telephone systems
- Professional demeanor
- Tech-Savvy
- Customer/Client relations
- Business correspondence
- Telephone skills
- Security awareness
- Clerical support
- Multitasking and prioritization
- Front desk operations
- Customer and client relations
- Scheduling appointments
- Call redirection
Timeline
Nanny
Nanny
11.2024 - Current
Delivery Driver
Lucid Roots LLC
04.2022 - 06.2024
Reception and Canine Care Technician
Spokane Humane Society
10.2018 - 02.2019
Reception and Animal Care Technician
SpokAnimal C.A.R.E
03.2017 - 06.2020
Front of House/Back of House Supervisor
Round Table Pizza
10.2015 - 03.2017
Medical Clerical Assistant - Associate's degree
Spokane Community College
Medical Office Receptionist - Associate's degree
Spokane Community College
Medical Office Specialist - Associate's degree
Spokane Community College
Veterinary Assisting - Online course
U.S. Career Institute