Anastasia Mazzanti
Dubuque
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Skilled in direct patient care and adept at documenting behaviors, ensuring both client satisfaction and safety.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Totality Staffing and Consulting
01.2021 - Current
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
Phone Receptionist
Tonic Salon
01.2023 - 01.2024
- Managed high call volumes with ease, maintaining composure and professionalism under pressure.
- Maintained a professional tone, ensuring positive caller experiences and fostering company reputation.
- Enhanced customer satisfaction by promptly answering calls and addressing inquiries.
- Provided exceptional service to clients, building rapport through active listening skills and empathetic responses to their needs.
Fine Dining Server
Bread and Vine
02.2022 - 10.2024
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
- Fostered a welcoming atmosphere by greeting each guest warmly upon arrival and thanking them genuinely upon departure.
- Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
- Handled guest complaints professionally, resulting in satisfied customers and repeat business.
Server
The Vault
05.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality..
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
No Degree - Pre-nursing
Clarke University
Dubuque, IABachelor of Science - Wellness And Exercise Science
University of Dubuque
Dubuque, IA04-2025
Skills
- Strong work ethic
- Adaptability
- Critical thinking
- Direct patient care
- Compassionate
- Basic life support
- Bedside manner
- Documenting behaviors
- Empathy and patience
- Stress tolerance
- Strong organizational skills
- Time management
Affiliations
- University of Dubuque Women's Soccer
Certification
- CNA - Certified Nurse Assistant
Timeline
Server
The Vault
05.2024 - Current
Phone Receptionist
Tonic Salon
01.2023 - 01.2024
Fine Dining Server
Bread and Vine
02.2022 - 10.2024
Certified Nursing Assistant
Totality Staffing and Consulting
01.2021 - Current
No Degree - Pre-nursing
Clarke University
Bachelor of Science - Wellness And Exercise Science
University of Dubuque
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