Summary
Overview
Work History
Education
Skills
Timeline
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Anastasia McGlothlin

Greensboro,NC

Summary

Dynamic and motivated professional with experience at Amazon, excelling in efficient material handling and complaint resolution. Recognized for strong communication skills and a detail-oriented approach, I thrive in high-volume settings while fostering team collaboration and driving performance improvements. Committed to delivering exceptional customer service and operational excellence.

Overview

6
6
years of professional experience

Work History

Warehouse Worker

Amazon
09.2023 - Current
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as 50 pounds.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Assembled pallets and crates for secure transportation of materials.
  • Strapped items down over protective padding to secure throughout transportation.
  • Surrounded items in cling film, padded blankets, and tape to protect from damage.

Manager

Jimmy John's Sandwiches
04.2023 - 07.2023
  • Cross-trained existing employees to maximize team agility and performance.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Accomplished multiple tasks within established timeframes.
  • Managed and motivated employees to be productive and engaged in work.
  • Controlled costs to keep business operating within budget and increase profits.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Crew Member

Wendy's Restaurant
04.2022 - 01.2023
    • Took orders, prepared meals, and collected payments.
    • Cleaned and maintained all areas of restaurant to promote clean image.
    • Provided excellent customer service by greeting customers and meeting quality expectations.
    • Operated cash register to ring up final bill and process various forms of payment.
    • Kept food preparation area, equipment, and utensils clean and sanitary.
    • Worked front counter, drive-thru and other areas.
    • Prepared products following restaurant, health, and safety standards and procedures.
    • Collaborated with team members to complete orders.
    • Became familiar with products to answer questions and make suggestions.
    • Addressed guest needs, questions, or concerns to create optimum experience onboard.
    • Worked well with teammates and accepted coaching from management team.
    • Accurately operated cash register to process customer payments.
    • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
    • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
    • Kept drawer balanced by accurately processing cash, credit and debit payments.

Cashier

Harris Teeter
11.2019 - 06.2020
  • Welcomed customers and helped determine their needs.
  • Answered questions about store policies and addressed customer concerns.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Learned duties for various positions and provided backup at key times.
  • Used POS system to enter orders, process payments and issue receipts.

Education

High School Diploma -

Eastern Alamance Highschool
Mebane, NC
06.2020

Skills

  • Complaint handling
  • Effective issue resolution skills
  • Collaborative team member
  • Professional demeanor
  • Innovative problem resolution
  • Strong communication skills
  • Effective multitasking
  • Efficient at acquiring new skills
  • Effective time management
  • Detail-oriented approach
  • Adapted to high-volume settings
  • Motivated and focused

Timeline

Warehouse Worker

Amazon
09.2023 - Current

Manager

Jimmy John's Sandwiches
04.2023 - 07.2023

Crew Member

Wendy's Restaurant
04.2022 - 01.2023

Cashier

Harris Teeter
11.2019 - 06.2020

High School Diploma -

Eastern Alamance Highschool

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