Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anastasia Medina

Henderson

Summary

Dynamic professional with extensive experience in customer service and office management. Proven ability to enhance client relations through effective communication and compassionate support. Skilled in appointment scheduling and data entry, demonstrating strong attention to detail and a calm demeanor under pressure. Committed to delivering exceptional service and operational efficiency.

Overview

20
20
years of professional experience

Work History

Receptionist/Office Assistant

Compassionate Pet Cremation
Henderson
02.2025 - Current
  • Created positive client experiences through professional greetings upon entrance and exit.
    Managed diverse clerical duties, such as answering phones and performing data entry tasks.
    Provided compassionate support to grieving customers in person and via telephone.
    Addressed customer inquiries with sensitivity and care.
    Facilitated appointment scheduling to streamline office processes.
    Maintained accurate legal records and documentation for compliance purposes.

Lead Receptionist

Magnolia Pet Wellness Center
Las Vegas
09.2020 - 04.2025
  • Created positive first impressions by greeting clients upon arrival and departure.
    Executed clerical duties, including scanning and uploading legal documents and transferring medical records.
    Scheduled appointments and surgeries while entering data into company systems.
    Performed customer service through effective communication via telephone, email, fax, and in-person interactions.
    Sorted and distributed incoming and outgoing mail to ensure timely delivery.
    Provided administrative support to staff for daily operations.
    Coordinated with vendors for lunch-and-learn events to enhance training opportunities.

Parking Attendant

Clark County DOA
Las Vegas
12.2004 - 04.2022
  • Processed cash transactions, maintaining accuracy in parking fee collection.
  • Monitored ticket issuance to ensure compliance with regulations regarding illegal parking.
  • Handled customer complaints professionally, adhering to established resolution protocols.
  • Maintained accurate vehicle and transaction logs using computerized systems.
  • Executed clerical duties, managing multiple phone lines and security log updates.
  • Responded to incidents, documenting reports via LVMDP and County Database.
  • Monitored security cameras and radio communications for situational awareness.
  • Performed various clerical tasks, including responding to radio transmissions for county offices.

Education

Associate in Business -

Las Vegas College
Las Vegas, NV
04-1999

High School Diploma -

Sachem High School
New York
06-1990

Skills

  • Customer service and client relations
  • Appointment scheduling and management
  • Data entry and database administration
  • Communication skills
  • Clerical support and office organization
  • Time management and prioritization
  • Attention to detail
  • Problem solving and critical thinking
  • Reception desk management
  • Multi-line phone system operation
  • Verbal and written communication
  • Information protection and security awareness
  • Calm demeanor under pressure
  • Multitasking abilities
  • Greeting and seating clients
  • Mail handling

Timeline

Receptionist/Office Assistant

Compassionate Pet Cremation
02.2025 - Current

Lead Receptionist

Magnolia Pet Wellness Center
09.2020 - 04.2025

Parking Attendant

Clark County DOA
12.2004 - 04.2022

Associate in Business -

Las Vegas College

High School Diploma -

Sachem High School

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