Anastasia Mills
Palm Coast
Summary
Highly organized and self-driven professional with a diverse background in customer service, administrative operations, and project coordination. At Anthony Welded Products, I successfully managed multiple responsibilities, including overseeing freight billing and coordinating with major freight companies and healthcare distributors such as the Sarnova family. Known for strong time management, attention to detail, and the ability to meet tight deadlines while maintaining accuracy and efficiency. Committed to delivering operational excellence through proactive communication and a results-oriented approach.
Overview
18
18
years of professional experience
Work History
Receptionist, Order Entry Specialist, Shipping Coordinator, Accounts Payable, Customer Service
Anthony Welded Products
06.2022 - 12.2024
- Collaborated closely with key healthcare product distributors (Tri-anim, Boundtree, Airgas) to ensure timely, accurate deliveries and customer satisfaction.
- Managed and processed claims for lost or damaged shipments with major carriers, effectively resolving issues and securing compensation for affected customers.
- Followed up on denied claims, providing supporting documentation to ensure successful resolutions.
- Led email correspondence with Sarnova family and other gas distributors, maintaining professional communication and resolving inquiries promptly.
- Identified and resolved months of backlogged billing issues, including correcting invoicing errors, and streamlining processes to prevent future discrepancies.
- Coordinated and scheduled shipments with multiple carriers, negotiating competitive freight rates and ensuring exceptional service delivery.
- Maintained detailed and organized records, ensuring easy access to important information and promoting efficient workflows.
Associate Agent
Redfin
03.2018 - 07.2023
- Conducted property inspections to document features and capture quality images for posting listings for sale.
- Showcased homes to prospective buyers, highlighting key selling points to drive sales conversions and guiding first-time buyers through the entire purchasing process to create a positive experience.
- Prepared all contractual and documentation requirements for an efficient transaction from start to finish, acting as a trusted real estate advisor for clients on industry regulations and procedures.
- Cultivated strong relationships with industry professionals, including lenders and appraisers, to work collaboratively towards successful real estate transactions.
Marketing Manager
Ventura Recovery Center
01.2016 - 07.2017
- Developed marketing strategies to promote company visibility by targeted key audiences that maximized campaign ROI.
- Diligently oversaw a sizable monthly budget for advertising spend across social media platforms, Yelp, and Google AdWords, utilizing Photoshop to improve images for optimize creative content.
- Developed compelling and engaging content for the website and blog, effectively attracting and converting target audiences to increase site traffic and engagement.
- Established strategic partnerships with industry leaders, agencies, and vendors to generate new business opportunities.
- Conducted analysis and reporting on marketing campaign performance to provide insights that guided future campaign spending and drive continuous improvement.
Administrative Director
Cafe Cartel Systems
03.2013 - 02.2014
- Served as a liaison between employees and management, facilitating effective communication and resolving financial and administrative matters to support the Café’s performance and growth.
- Oversaw and reviewed service contracts in collaboration with vendors, ensuring timely order processing, compliance with contractual obligations, and swift resolution of discrepancies.
- Performed a variety of administrative tasks, including filing, faxing, and shipping, to maintain smooth day-to-day office operations.
- Created and managed inventory tracking spreadsheets to streamline order fulfillment, monitor stock levels accurately, and ensure timely reordering aligned with business forecasts.
Manager and Server
The Spot Restaurant
05.2010 - 01.2013
- Trained, supervised, and motivated a team of 40+ employees, facilitating training and development to guide their procedural knowledge and skill set growth.
- Delivered exceptional customer service to create a memorable dining experience and maintain high customer satisfaction.
- Coordinated with vendors to manage supply orders and maintain optimal inventory levels to support restaurant operations.
- Maintained administrative records of daily, weekly, and monthly revenues and expenses for accurate financial reporting in support of budget management.
- Contributed to menu development by introducing food concepts and ideas to enhance the restaurant’s offerings.
Medical Receptionist
Rheumatology Therapeutics
04.2009 - 04.2010
- Warmly greeted patients and visitors, creating a welcoming environment while managing front-desk operations with professionalism and discretion.
- Efficiently managed patient inquiries in person and over the phone to provide information and direct calls as needed.
- Maintained accurate patient records and charts in compliance with HIPAA regulations, including updating demographics, insurance, and billing information.
- Verified insurance eligibility and benefits, obtained prior authorizations, and collected co-pays and outstanding balances to support smooth billing operations.
- Answered multi-line phones, responded to inquiries, and routed calls appropriately to physicians, nurses, or billing personnel.
Receptionist
Fine Arts Insurance Consultants
01.2007 - 02.2009
- Created detailed inventory lists and conducted research on damaged art and collectible items to assess condition/value.
- Reviewed records and documents to gather information on collectibles for accuracy evaluations.
- Coordinated with insurance companies regarding claims for damaged collectibles in support of the resolution process.
Education
Real Estate License And Property Management - Real Estate
Allied Schools
CA12-2017
Skills
- Administrative Operations
- Data Analysis & Reporting
- Customer Service Excellence
- Excellent attention to detail
- Ability to multi-task
- Addressing and resolving issues
- Microsoft Office Suite
- Freight and shipping knowledge
- Verbal and written communication
- Time management
- Organization skills
ADDITIONAL INFORMATION
Languages: Bilingual in English and Russian
Timeline
Receptionist, Order Entry Specialist, Shipping Coordinator, Accounts Payable, Customer Service
Anthony Welded Products
06.2022 - 12.2024
Associate Agent
Redfin
03.2018 - 07.2023
Marketing Manager
Ventura Recovery Center
01.2016 - 07.2017
Administrative Director
Cafe Cartel Systems
03.2013 - 02.2014
Manager and Server
The Spot Restaurant
05.2010 - 01.2013
Medical Receptionist
Rheumatology Therapeutics
04.2009 - 04.2010
Receptionist
Fine Arts Insurance Consultants
01.2007 - 02.2009
Real Estate License And Property Management - Real Estate
Allied Schools
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