Summary
Overview
Work History
Education
Skills
Timeline
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Anastasia Nash

Plainfield,IL

Summary

Hardworking employee who is excited to learn and to do the job well. An ability to manage customer inquires, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

28
28
years of professional experience

Work History

Borrower Services

Plainfield Area Public Library
09.1999 - Current
  • Run reports from Leap/Polaris for high fines.
  • Pick and trap holds for patrons
  • Contact patrons with outstanding items to return and clear up accounts.
  • Process Interlibrary Loans for patrons and for outgoing requests.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Built rapport with clients through active listening, empathy, and understanding of their individual needs. Handled concerns quickly and escalated major issues to supervisor.
  • Contributed to a positive work environment by actively participating in team meetings and sharing ideas for improvement.
  • Adhered to company guidelines and protocols while representing the brand professionally during all interactions with customers.
  • Maintained a high level of integrity and confidentiality when handling sensitive customer information, ensuring data privacy compliance.
  • Answered customer telephone calls promptly to avoid on-hold wait times. Handled customer inquiries and suggestions courteously and professionally. Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Provided primary customer support to internal and external customers.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Secratary

H & N Plumbing & Heating
01.1996 - Current
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Created and updated records and files to maintain document compliance.
  • Handled daily scheduling tasks and provided administrative support for entire department.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • File invoices in folders, organize office and paperwork

Education

High School Diploma -

Plainfield Central High School
Plainfield, IL
05.2000

Skills

  • Call center experience
  • Goal-oriented mindset
  • Account updating
  • Paperwork Processing
  • Product Knowledge
  • Data Entry
  • Microsoft PowerPoint, Word, Excel
  • Account Management
  • Record preparation
  • POS systems expert
  • Customer Service

Timeline

Borrower Services

Plainfield Area Public Library
09.1999 - Current

Secratary

H & N Plumbing & Heating
01.1996 - Current

High School Diploma -

Plainfield Central High School

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Anastasia Nash