Anastasia Owens
Canal Winchester,OH
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.
Overview
6
6
years of professional experience
Work History
Cashier
Shells Gas Station
Canal Winchester, OH
11.2023 - Current
- Helped with purchases and signed customers up for rewards program.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Worked closely with front-end staff to assist customers.
- Stocked shelves with merchandise when needed.
- Followed company security procedures for handling large sums of money.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Balanced daily transactions on a computerized point-of-sale system.
- Learned roles of other departments to provide coverage and keep store operational.
Customer Service Representative
American Electric Power, AEP
Columbus, OH
09.2019 - 03.2021
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Answered customer inquiries and provided accurate information regarding products and services.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Drive-Thru Cashier
Tim Hortons
Hilliard, OH
03.2018 - 01.2020
- Prepared drinks, ice cream and other special items to complete food orders.
- Verified that orders were accurate and complete before delivering them to customers.
- Kept drive-thru station well-stocked and organized to meet customer needs.
- Provided friendly customer service by addressing customer inquiries and resolving complaints in a timely manner.
- Completed end-of-shift tasks such as counting money in register drawers and reconciling transactions with receipts.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Maintained work area and kept cash drawer organized.
- Processed payments using cash register, debit and credit card terminals, and other point of sale equipment.
- Kept work area organized during shifts by properly storing utensils, cleaning tools, ingredients.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Greeted patrons, speaking clearly to take orders and give details about food items.
- Ensured compliance with all health regulations related to food handling practices.
- Prepared drive-thru station for next shift by refilling napkins, lids and straws at window.
- Maintained knowledge of current menu items, prices, and promotions.
- Assisted in training new employees on restaurant procedures and policies.
- Checked headsets and replaced batteries prior to rush periods to maintain readiness.
Education
High School Diploma -
Reynoldsburg High School Estem
Reynoldsburg, OH06-2007
Skills
- Product Recommendations
- Payment Processing
- Cash Handling
- Customer Service
- Returns Processing
- Cash Register Operation
- POS Systems
- Payment Collection
- Drawer Balancing
- ID Verification
- Customer Assistance
- Ordering and Stocking
- Conflict Resolution
- Loyalty Program Promotion
- Liquor Regulations and Compliance
- Staff Training
- Loss Prevention
- Time Management Skills
Affiliations
I love helping with non profit organizations to help serve the community and give back.
Timeline
Cashier
Shells Gas Station
11.2023 - Current
Customer Service Representative
American Electric Power, AEP
09.2019 - 03.2021
Drive-Thru Cashier
Tim Hortons
03.2018 - 01.2020
High School Diploma -
Reynoldsburg High School Estem