Anastasia Paniani
Customer Service Agent
Colton,CA
Overview
7
7
years of professional experience
Work History
Family Caregiver
Self-Employed
01.2022 - Current
- Collaborated closely with interdisciplinary healthcare teams, integrating recommendations from professionals into comprehensive patient care plans.
- Facilitated open communication between family members and healthcare providers, fostering collaborative decision-making regarding patient care.
- Demonstrated adaptability in responding to changing patient conditions or requirements while maintaining continuity of care services.
- Provided end-of-life care and support for patients and their families, ensuring dignity, comfort, and emotional closure during difficult times.
Customer Service Representative
Alliance Ground International
01.2023 - 09.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Clean Room Operator
Amphastar Pharmaceuticals
01.2018 - 10.2021
- Prepared autoclave equipment by performing sterile cleaning and conducting preventive maintenance checks.
- Assisted in training new Clean Room Operators, sharing best practices for efficient work performance and strict adherence to protocols.
- Aligned daily activities with production schedules while adjusting priorities as needed based on changing demands or requirements from management teams.
- Maintained inventory levels of critical supplies while minimizing excess stock, optimizing available storage space within the clean room facility.
Education
High School Diploma -
Will J. Reid
Long Beach, CA 05.2001 -
Skills
Personal hygiene assistance
Timeline
Customer Service Representative
Alliance Ground International
01.2023 - 09.2024
Family Caregiver
Self-Employed
01.2022 - Current
Clean Room Operator
Amphastar Pharmaceuticals
01.2018 - 10.2021
High School Diploma -
Will J. Reid
05.2001 -