Hi, I’m
ANASTASIA Ramaci
Rochester Hills,MI
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Summary
Recently Graduated, highly organized and detail-oriented administrative professional that excels in office management and special projects. Resourceful and adaptive team leader with expertise in management, sales, financial tracking, customer relationship management and training. Professionally coordinates files, correspondence and resources to boost productivity and facilitate operations. Skilled in general office processes and optimization strategies.
Overview
7
years of professional experience
Work History
Rochester Area Neighborhood House, Inc
Office Manager
03.2023 - Current
Job overview
- Created, maintained, and updated filing systems for paper and electronic documents.
- Managed 20+ volunteers on a weekly basis, including their tasks, training, operations, and recruitment.
- Updated reports, managed accounts, and generated reports for Executive Leadership.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers, contractors, and clients.
- Managed office operations while scheduling appointments for Case Managers and Executive Leadership Team.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coached new hires on company policies, processes, and procedures.
- Reported to the Executive Director on organizational performance and progress toward goals.
- Delivered performance reviews, recommending additional training or advancements.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Helped with training and transitions of different technology programs, Microsoft 365, Google Suites, Bamboo, Apricot, Sign Up, etc.
- Assisted in planning and execution of client and donor special events.
Self-employed
Before and After School Care Assistant
01.2023 - Current
Job overview
- Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children.
- Supported children in play activities, meals and snacks, hygiene and socialization.
Behind The Screens
Online Business Manager
01.2022 - 12.2022
Job overview
- Oversaw office operations for organization by processing vital documentation, and authorization for services.
- Led company to successful product launch and growth by developing initial product roadmap and go-to-market strategy.
- Trained new VA's on proper protocols and customer service standards.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Managed daily operations of multiple organizations, orchestrating forward-thinking strategies to accomplish profit and expansion goals.
- Managed electronic and paper filing systems by updating paperwork, maintaining documents and accurately recording information.
- Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
- Assisted coworkers and staff members with special tasks on daily basis.
- Advised client on web site marketing and funnel strategies based on comprehension of SEO and web best practices.
- Developed functional digital design concepts across various platforms to strengthen company brand and identity.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Analyzed and reported social media and online marketing campaign results.
- Developed marketing content such as blogs, promotional materials and advertisements for social media.
- Used Canva to create and print marketing materials.
Daude Family Chiropractic
Office Manager/Chiropractic Assistant
06.2020 - 01.2022
Job overview
- Greeted visitors or callers daily to handle questions
- Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow
- Collected payments, issued receipts and updated accounts to reflect new balances
- Made orders for new office supplies based on demand and budgetary restraints
- Updated financial, customer and business records with accurate information each day, preventing data loss and keeping files current
- Improved productivity initiatives, managing office support tasks and coordinating itinerary and scheduling appointments
- Trained front desk receptionist to enthusiastically greet and assist incoming patients
- Coordinated financial operations, budgeting, accounting, expenses and financial reporting tasks
- Completed and submitted appeals for denied claims
- Reviewed claims for coding accuracy
- Coordinated communications between patients, billing personnel and insurance carriers
- Contacted insurance providers to verify insurance information and obtain billing authorization
- Oversaw medical coding, charge entry, claims, and daily operations of billing department
- Used software system to manage provider schedules and keep calendar organized practice
- Implemented new hire training to further develop skills and initiate discussions on task prioritization
- Initiated training and education programs for supporting healthcare staff.
Macomb Therapy Group
Receptionist/Office Assistant
01.2020 - 06.2020
Job overview
- Answered and directed incoming calls using multi-line telephone system.
- Entered insurance, demographics and health history into patient database.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Greeted each patient pleasantly and offered desk sheet for easy sign-in.
- Carried out daily tasks by professionally communicating with Physicians, Social Workers, Management.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Straightened up waiting room to maintain neat and organized space.
- Informed patients of financial responsibilities prior to rendering services.
- Trained new staff on office procedures, insurance processes and medical terminology.
- Educated patients about medications, procedures and physician's instructions.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
Soma Intimates
Lead Sales Associate
01.2019 - 12.2019
Job overview
- Opened and closed using daily procedures, counting cash drawer, maintained retail store presentation, replenished merchandise, maintained a clean store.
- Greeted customers warmly at store entrance and offered assistance with finding needed items.
- Trained and developed new team members to improve product knowledge and selling abilities.
- Managed cash register operations using POS system and processed sales and returns.
- Answered incoming telephone calls to provide store, products, and services information.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Worked with fellow sales team members to achieve group targets.
Ulta Beauty
Merchandise Manager
11.2018 - 01.2019
Job overview
- Executed floor layouts, product displays and shelving layouts to maximize sales and influence customer purchasing habits.
- Maintained records of inventory stock and shrinkage by conducting product audits every week.
- Monitored weekly, monthly, and quarterly achievement goals.
- Collaborated with multiple managers to maximize workflow and efficiency.
- Prioritized and organized tasks to efficiently accomplish merchandise and sales goals.
- Opened facility daily and prepared areas for service.
- Led team of 6 in sales and service operations.
- Counted and balanced registers.
Electric Beach Tanning Salon
Salon Manager
08.2018 - 01.2019
Job overview
- Prepared for daily demands by setting up registers, counting totals and organizing all needed supplies.
- Opened and closed salon, hung up promotional signs and scheduled equipment maintenance.
- Stayed up-to-date on latest tanning trends and recommended updates to facilities and treatment plans.
- Greeted clients, showed tanning facilities and educated on usage.
- Increased customer loyalty and brought in new customers with targeted marketing and service strategies.
- .Utilized Twitter, Facebook and Instagram to promote products, services and content
- Cleaned and sanitized tanning beds and rooms.
Lucas Ear Center Audiology
Office Manager
06.2017 - 10.2018
Job overview
- Opened facility daily and prepared areas for service.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Satisfied customer queries over phone and email to maintain positive patient-provider relationships.
- Consulted with clinicians to develop business strategy.
- Maintained clinical documentation of patient treatments.
- Educated patients on hearing aids and assistive devices.
- Sold various products by explaining unique features and educating customers on proper application
- Maintained knowledge of current promotions, exchange guidelines, payment policies.
Education
Oakland UniversityRochester, MI
Some College (No Degree)
Indiana Wesleyan UniversityMarion, IN
Bachelor of Science from Business Administration, Healthcare Administration
10.2022
University Overview
- Honor Roll 2020-2021-2022
- 3.60 GPA
Indiana Wesleyan UniversityMarion, Rochester, IN, MI
Associate of Science from Liberal Arts And General Studies
09.2020
University Overview
- Honor Roll 2018 -2019-2020
- 3.89 GPA
Skills
- Administrative Support
- Project Planning
- Staff Management
- Microsoft Office
- Google Suites
- Calendar Management
- Event and Meeting Planning
- Operations Management
- Inventory Management
- Customer Relations and Communications
- Staff Orientation and Training
- Efficiency Improvement
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Office Manager
Rochester Area Neighborhood House, Inc
03.2023 - Current
Before and After School Care Assistant
Self-employed
01.2023 - Current
Online Business Manager
Behind The Screens
01.2022 - 12.2022
Office Manager/Chiropractic Assistant
Daude Family Chiropractic
06.2020 - 01.2022
Receptionist/Office Assistant
Macomb Therapy Group
01.2020 - 06.2020
Lead Sales Associate
Soma Intimates
01.2019 - 12.2019
Merchandise Manager
Ulta Beauty
11.2018 - 01.2019
Salon Manager
Electric Beach Tanning Salon
08.2018 - 01.2019
Office Manager
Lucas Ear Center Audiology
06.2017 - 10.2018
Oakland University
Some College (No Degree)
Indiana Wesleyan University
Bachelor of Science from Business Administration, Healthcare Administration
Indiana Wesleyan University
Associate of Science from Liberal Arts And General Studies
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