Anastasia Rhodes
Conway,SC
Summary
Dynamic customer service professional with extensive experience, excelling in schedule management and client follow-up. Proven ability to optimize technician routes and enhance customer satisfaction through effective communication and quality control. Skilled in payment processing and administrative support, ensuring seamless operations and positive client relationships.
Overview
5
5
years of professional experience
Work History
Receptionist
Best Cleaning and Disposal
03.2025 - 11.2025
- Managed front desk operations, including answering calls, responding to voicemails, and following up on Google leads, missed calls, and service inquiries in a timely and professional manner.
- Scheduled and dispatched cleaning, demolition, and dumpster service teams through Housecall Pro, ensuring all job details, access information, and work orders were accurately entered and confirmed before dispatch.
- Coordinated daily and weekly schedules for multiple technicians and project managers, balancing workloads and optimizing routes to meet company revenue goals.
- Maintained active communication with staff via text and email to resolve scheduling conflicts, relay updates, and verify project progress.
- Oversaw demolition and dumpster job status updates, ensuring photos, tonnage data, and pricing details were properly documented.
- Verified technician checklists, before-and-after photos, and payment methods for quality control and accurate job completion records.
- Handled administrative and financial tasks including adding payment information, uploading receipts, syncing data to QuickBooks, and managing Venmo requests for completed jobs.
- Delivered professional customer service by following phone scripts to schedule cleaning, dumpster, and junk removal services, gathering all necessary client information, and explaining pricing and procedures clearly.
- Conducted follow-ups on open estimates and performed customer satisfaction (“happy”) calls to maintain positive client relationships.
- Assisted with vehicle maintenance scheduling, team meeting preparation, and special administrative projects as assigned by management.
Customer Service Representative
Vines Restoration Plumbing and HVAC
04.2023 - 04.2025
- Answered and managed a high volume of inbound calls, following company scripts to provide exceptional customer service and schedule HVAC and plumbing service appointments.
- Proficient in using ServiceTitan software to schedule, coordinate, and dispatch plumbing and HVAC technicians for residential and commercial service calls.
- Managed daily and weekly schedules, assigned technicians to jobs, and ensured accurate job details, customer information, and work orders were entered into the system.
- Monitored technician availability, updated schedules in real time, and communicated changes to staff to optimize workflow and service efficiency.
- Created and maintained detailed customer accounts for both residential and commercial clients, ensuring accuracy and efficiency in the service database.
- Collected payment information, processed invoices, and verified technician debrief forms for billing accuracy and quality assurance.
- Monitored daily schedules to optimize technician routes and minimize downtime, supporting productivity and customer satisfaction.
- Served on the on-call rotation several times per month, managing after-hours and emergency service scheduling.
- Collaborated with internal teams to maintain clear communication between customers, technicians, and management.
- Demonstrated strong multitasking, organizational, and problem-solving skills in a fast-paced, customer-focused environment.
Server
Dagwoods Deli and Sportsbar
10.2022 - 04.2023
- Provided friendly, efficient, and high-quality service to guests in a fast-paced sports bar environment, ensuring an exceptional dining and entertainment experience.
- Took accurate food and beverage orders, entered them promptly into the POS system, and delivered orders in a timely manner.
- Maintained thorough knowledge of menu items, drink selections, and daily specials to make informed recommendations and upsell premium options.
- Pre-bussed and reset tables efficiently to maintain a clean, organized, and inviting atmosphere during peak hours.
- Completed side work before, during, and after shifts, including restocking bar supplies, polishing glassware, and maintaining cleanliness in service areas.
- Processed payments, handled cash and credit transactions accurately, and balanced sales at the end of each shift.
- Collaborated with bartenders, kitchen staff, and fellow servers to ensure seamless coordination and customer satisfaction.
- Monitored guest needs, resolved concerns quickly, and maintained a professional, upbeat attitude throughout service.
- Adhered to responsible alcohol service policies and upheld company standards for safety, cleanliness, and guest relations.
Server/Restaurant Hostess
Walk On's Sports Bistreaux
01.2021 - 12.2021
- Provided friendly, efficient, and high-quality service to guests in a fast-paced sports bar environment, ensuring an exceptional dining and entertainment experience.
- Took accurate food and beverage orders, entered them promptly into the POS system, and delivered orders in a timely manner.
- Maintained thorough knowledge of menu items, drink selections, and daily specials to make informed recommendations and upsell premium options.
- Pre-bussed and reset tables efficiently to maintain a clean, organized, and inviting atmosphere during peak hours.
- Completed side work before, during, and after shifts, including restocking bar supplies, polishing glassware, and maintaining cleanliness in service areas.
- Processed payments, handled cash and credit transactions accurately, and balanced sales at the end of each shift.
- Collaborated with bartenders, kitchen staff, and fellow servers to ensure seamless coordination and customer satisfaction.
- Monitored guest needs, resolved concerns quickly, and maintained a professional, upbeat attitude throughout service.
- Adhered to responsible alcohol service policies and upheld company standards for safety, cleanliness, and guest relations.
Education
No Degree - Fine Arts
Horry-Georgetown Technical College
Conway, South Carolina, SCHigh School Diploma -
Carolina Forest Highschool
700 Gardner Lacy Rd06-2021
Skills
- Customer service
- Schedule management
- Call handling
- Administrative support
- Communication skills
- Payment processing
- Quality control
- Client follow-up
- Appointment scheduling
- Service dispatching
- Customer relationship management
- Verbal and written communication
- Customer/Client relations
- Office administration
- Professional demeanor
- Typing speed
- Front desk operations
- Call answering and routing
Affiliations
Goodwill Ambassador – Local & State of Pennsylvania | Muscular Dystrophy Association (MDA)
- Selected to represent the Muscular Dystrophy Association as both Local and State Goodwill Ambassador for Pennsylvania.
- Served as a public spokesperson and advocate, raising awareness about muscular dystrophy and the importance of community support and fundraising.
- Participated in statewide events, interviews, and campaigns to promote MDA’s mission and connect with donors, sponsors, and families.
- Shared personal experiences to inspire others and foster greater inclusion, empathy, and understanding within the community.
- Supported fundraising initiatives, contributing to successful campaigns that funded research, education, and services for individuals with muscular dystrophy.
Timeline
Receptionist
Best Cleaning and Disposal
03.2025 - 11.2025
Customer Service Representative
Vines Restoration Plumbing and HVAC
04.2023 - 04.2025
Server
Dagwoods Deli and Sportsbar
10.2022 - 04.2023
Server/Restaurant Hostess
Walk On's Sports Bistreaux
01.2021 - 12.2021
No Degree - Fine Arts
Horry-Georgetown Technical College
High School Diploma -
Carolina Forest Highschool