A diversified customer service and quality assurance professional with a personable and outgoing demeanor. An excellent communicator who is self-sufficient and successfully works independently or as part of a team. Computer savvy, excellent with accurate data entry and documentation. Able to quickly solve any conflicts or issues. Eager to return to a professional environment where career growth can continue.
Overview
15
15
years of professional experience
Work History
Care Giver
Self Employed
01.2023 - Current
Taking care of my Autistic son
Administrative Assistant/Receptionist
Abbey Adams, Byelick and Mueller, LLP
08.2015 - 09.2023
Drafted and distributed memos, letters, and other documents
Created and maintained filing systems, both electronic and paper
Processed invoices and payments
Tracked and reported monthly expenditures
Scheduled and managed appointments and meetings
Coordinated meetings and events, including reserving facilities and ordering food
Created and distributed agendas and other materials for meetings
Generated reports and other documents as requested
Updated and maintained databases of customer and employee information
Developed and maintained positive relationships with vendors and suppliers
Provided administrative support to management and other staff
Created and maintained databases of customer and employee information
Coordinated travel arrangements for employees
Ordered office supplies and equipment
Assisted with event planning and coordination
Managed inventory of office supplies and equipment
Met and greeted visitors in a professional and courteous manner, directing them to appropriate parties
Answered and directed incoming calls, taking detailed messages when necessary
Managed all incoming and outgoing mail, including sorting and distributing
Administrative Assistant/Receptionist
Lancaster and Eure Law Office
07.2013 - 08.2015
Drafted and distributed memos, letters, and other documents
Assisted with the preparation of reports and presentations
Created and maintained filing systems, both electronic and paper
Assisted with the preparation of presentations and other materials
Monitored and responded to emails in a timely manner
Scheduled and coordinated meetings and appointments
Managed all incoming and outgoing mail, including sorting and distributing
Answered and directed incoming calls, taking detailed messages when necessary
Home Health Aide
Resident Caregiver
12.2013 - 04.2014
Ran errands and assisted with grocery shopping, medication pickups, and other tasks as needed
Helped patients with personal hygiene, dressing, bathing, and other daily tasks
Managed emergency scenarios with full authority, skillfully controlling the situation
Helped patients care for themselves by teaching proper and safe use of ambulation assistive devices, such as canes or walkers
Assisted with mobility, including the use of walkers, canes, and wheelchairs, and maintained a 97% positive patient score for compassion
Maintained a professional manner at all times
Administered medications as prescribed by a physician
Utilized problem-solving skills to address challenges effectively and quickly resolve issues for patient satisfaction
Demonstrated exceptional communication skills in interacting with patients, families, and healthcare providers
Transported patient to medical appointments
Documented detailed and accurate notes on patient care, treatment, and progress in electronic medical records
Office Assistant/Receptionist Front Desk
Law Offices of Michael Moran
11.2010 - 08.2013
Maintained a clean reception area, including the lounge and associated environs
Operated the telephone switchboard, answering and transferring calls (approximately 80-90 per day) and resolving customer queries by providing information regarding trip reservations and additional baggage fees
Provided quality customer support by following up on customer requests and resolving complaints to promote customer satisfaction and create additional business opportunities
Provided outstanding customer service while preparing customer contracts and paperwork
Assisted in ordering, receiving, stocking, and distributing office supplies
Data Entry Clerk
Pinnacle One Mortgage
04.2010 - 10.2010
Utilized advanced data-entry skills to process and maintain records per day with 99% accuracy
Verified data entered into the database against source documents
Performed data entry functions in accordance with established policies and procedures
Utilized various data entry tools and techniques to improve accuracy and efficiency
Utilized Microsoft Excel to organize and analyze datasets for efficient data entry
Maintained customer confidence and protected operations by adhering to confidentiality standards
Assisted in record management duties including filing and logging
Quickly identified and resolved data entry discrepancies
Maintained customer confidence and protected operations by adhering to confidentiality practices