Anastasia Rolin
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Sims Bark
Tuscumbia, AL
11.2021 - 02.2024
- Provide exceptional customer service, addressing inquiries and resolving issues efficiently.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Assisted customers with orders, billing, returns, exchanges and technical support.
- Handle sales transactions and manage payments with accuracy.
- Utilize strong communication skills to interact effectively with customers and colleagues.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered customer inquiries via phone, email, and fax.
Server
Turtle Point Country Club
Killen, AL
06.2019 - 08.2021
- Deliver high-quality service to club members and guests, ensuring a positive dining experience.
- Checked food before serving it to customers.
- Stayed informed about daily specials, new menu items, promotions.
- Accurately recorded orders on cash register and point-of-sale system.
- Greeted guests and provided menus.
- Prepared drinks according to standard recipes.
- Assisted in training new servers.
- Followed health safety guidelines when preparing and serving food products.
- Manage multiple tables efficiently, taking orders, and delivering food promptly.
Customer Service Representative
Belk, Inc.
Florence, AL
05.2018 - 06.2019
- Assist customers with product inquiries, process transactions, and resolve issues to ensure satisfaction.
- Developed positive relationships with customers through friendly interactions.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Operation Specialist
Republic Finance
Florence, AL
06.2016 - 01.2018
- Manage loan applications and processing, ensuring accuracy and compliance.
- Managed daily operational tasks to ensure company efficiency and productivity.
- Handle administrative tasks, data entry, and document management efficiently.
- Updated and maintained databases with current information.
Manager
Lil Steve’s
Florence, AL
02.2014 - 10.2016
- Lead daily operations, overseeing fuel and convenience store sales, with a focus on maximizing profitability.
- Manage and motivate a team of staff, ensuring exceptional customer service and operational efficiency.
- Maintain compliance with company policies, safety standards, and regulatory requirements.
- Implement sales strategies, conduct inventory management, and perform equipment maintenance to optimize performance and customer satisfaction.
- Coached, mentored and trained team members in order to improve their job performance.
Cook/prep.
Longhorn Steakhouse
Florence, Alabama
01.2013 - 01.2014
- Prepare and cook food according to restaurant standards, ensuring quality and consistency.
- Assist with food preparation, inventory management, and kitchen maintenance.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
Education
Bachelor of Arts - Digital Media
UNIVERSITY OF NORTH ALABAMA
Florence, AL05-2015
High School Diploma -
VESTAVIA HILLS HIGH SCHOOL
Vestavia Hills, AL05-2009
Skills
- Customer Service
- Sales
- Data Entry
- Money Handling
- Conflict Resolution
- Communication
- Decision Making
- Strong quantitative and analytical skills
- Adaptability
- Multi-media Design
- Adobe Photoshop
- Adobe Illustrator
- Microsoft Office Suite
- Power Point
- Interpersonal Skills
- Time Management
- Account updating
- Data Collection
- Inbound and Outbound Calling
- Organized
- Order Processing
- Clerical Support
- Professional telephone demeanor
- Administrative Support
- Filing
- Office equipment proficiency
- Credit card payment processing
- Flexibility
Timeline
Customer Service Representative
Sims Bark
11.2021 - 02.2024
Server
Turtle Point Country Club
06.2019 - 08.2021
Customer Service Representative
Belk, Inc.
05.2018 - 06.2019
Operation Specialist
Republic Finance
06.2016 - 01.2018
Manager
Lil Steve’s
02.2014 - 10.2016
Cook/prep.
Longhorn Steakhouse
01.2013 - 01.2014
Bachelor of Arts - Digital Media
UNIVERSITY OF NORTH ALABAMA
High School Diploma -
VESTAVIA HILLS HIGH SCHOOL