Anastasia Rolin
Florence,Alabama
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Sims Bark
01.2021 - 02.2024
- Provide exceptional customer service, addressing inquiries and resolving issues efficiently
- Handle sales transactions and manage payments with accuracy
- Utilize strong communication skills to interact effectively with customers and colleagues.
Server
Turtle Point Country Club
06.2019 - 01.2021
- Deliver high-quality service to club members and guests, ensuring a positive dining experience
- Manage multiple tables efficiently, taking orders, and delivering food promptly.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Customer Service Representative
Belk, Inc.
05.2018 - 06.2019
- Assist customers with product inquiries, process transactions, and resolve issues to ensure satisfaction
- Collaborate with team members to achieve sales targets and maintain a positive work environment.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Operation Specialist
Republic Finance
06.2016 - 01.2018
- Manage loan applications and processing, ensuring accuracy and compliance
- Handle administrative tasks, data entry, and document management efficiently.
- Enhanced team productivity with effective communication and collaboration strategies.
Manager
Lil Steve’s
02.2014 - 10.2016
- Lead daily operations, overseeing fuel and convenience store sales with a focus on maximizing profitability
- Manage and motivate a team of staff, ensuring exceptional customer service and operational efficiency
- Maintain compliance with company policies, safety standards, and regulatory requirements
- Implement sales strategies, conduct inventory management, and perform equipment maintenance to optimize performance and customer satisfaction.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Cook/prep.
Longhorn Steakhouse
06.2013 - 01.2014
- Prepare and cook food according to restaurant standards, ensuring quality and consistency
- Assist with food preparation, inventory management, and kitchen maintenance.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
Education
Bachelor of Arts -
UNIVERSITY OF NORTH ALABAMA
Florence, AL05.2015
High School Diploma -
VESTAVIA HILLS HIGH SCHOOL
05.2009
Skills
- Customer Service
- Sales
- Banking
- Data Entry
- Money Handling
- Conflict Resolution
- Communication
- Decision Making
- Strong quantitative and analytical skills
- Adaptability
- Russian
- Graphic Design
- Adobe Photoshop
- Adobe Illustrator
- Microsoft Office Suite
- Power Point
- Interpersonal Skills
- Time Management
- Creativity
- Detail Oriented
- Organized
- Flexibility
- Outgoing
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Payment Processing
- Professional telephone demeanor
- Paperwork Processing
- Order Processing
- Documentation
- Administrative Support
- Data Collection
- Prioritization
- Clerical Support
- Filing
- Order Fulfillment
- Account updating
- Research
- Account Management
- Office equipment proficiency
- Shipping procedures understanding
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
Sims Bark
01.2021 - 02.2024
Server
Turtle Point Country Club
06.2019 - 01.2021
Customer Service Representative
Belk, Inc.
05.2018 - 06.2019
Operation Specialist
Republic Finance
06.2016 - 01.2018
Manager
Lil Steve’s
02.2014 - 10.2016
Cook/prep.
Longhorn Steakhouse
06.2013 - 01.2014
Bachelor of Arts -
UNIVERSITY OF NORTH ALABAMA
High School Diploma -
VESTAVIA HILLS HIGH SCHOOL