Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies
Timeline
Generic

Anastasia Ruso

Aptos,California

Summary

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Clear understanding of customer service and working with coworkers to bring customers an enjoyable experience. Motivated to learn, grow and excel in customer service based environments. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills.

Overview

5
5
years of professional experience

Work History

Team Member/Team Lead

Jamba
01.2022 - Current
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Operated various machines used in production processes.
  • Continuously checked products for quality assurance according to strict guidelines.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Promoted high standards through personal example to help each member understand expected behaviors and standards.

Grocery Bagger

Deluxe Foods Of Aptos
05.2021 - 12.2021
  • Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles.
  • Removed trash, swept and mopped floors for professional appearance.
  • Retrieved items for customers and verified prices.
  • Collected carts from parking lot and designated return locations.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
  • Inspected floor displays, noted missing items and immediately replenished merchandise.
  • Assisted customers by finding items quickly to boost store satisfaction rates.

Volunteer

St. Jospeh's Church
10.2018 - 11.2018
  • Volunteered with groups and organizations to help make measurable differences for program recipients.
  • Supported program leaders with administrative support duties.
  • Maintained clean, neat and operational facilities to serve program needs.
  • Assisted with special events or programs.

Education

High School Diploma -

Delta Charter High School
Aptos, CA
Current

Skills

  • Customer Service
  • Safe Food Handling
  • Workplace Safety
  • Product Knowledge
  • Order Preparation
  • Willingness to Learn
  • Continuous Development
  • Cleaning and Sanitation
  • Quick Learner
  • Team Oriented
  • Multitasking
  • Working Quickly

Accomplishments

  • Promotion from team member to team lead with high standards, great work ethics, and enhancing the team.
  • Established long-term relationships with a large base of customers through effective listening, open-ended questioning and positive response to inquiries.
  • Assisted customers by locating requested items quickly, which reduced the number of calls on the customer service desk and therefore increasing the pace of serving customers.

Hobbies

-Reading

-Cooking

-Exercising

-Film/TV

-Beauty (Makeup, Fashion, etc.)

Timeline

Team Member/Team Lead

Jamba
01.2022 - Current

Grocery Bagger

Deluxe Foods Of Aptos
05.2021 - 12.2021

Volunteer

St. Jospeh's Church
10.2018 - 11.2018

High School Diploma -

Delta Charter High School

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