Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

Anastasia Russell

Junction City,KS

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.


Overview

6
6
years of professional experience
1
1
Certification

Work History

Assistant Manager

JC vape superstore
02.2024 - Current
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • verified weekly inventory counts.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.

Host

Sinkers lounge
11.2023 - 03.2024
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Took reservations by phone and walk in, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Completed daily side work and opening and closing duties without fail.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and party room.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.

Barista/Assistant Manager

Scooter's Coffee
08.2021 - 10.2023
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Cleaned counters, machines and utensils daily.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Solved equipment malfunctions swiftly, minimizing downtime and ensuring continuous service.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Used POS system to accurately enter orders and process payments.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Packer

Amazon Warehouse
05.2021 - 07.2021
  • Maintained a clean and organized work environment, promoting safety and productivity.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
  • Complied with safety, health, and environmental regulations as prescribed by law.
  • Enhanced packing efficiency by implementing proper techniques and ensuring correct product placement.
  • Inspected items to identify discrepancies and damages and reported to supervisor.
  • Collaborated with team members to achieve daily goals and meet company objectives.
  • Increased accuracy of packed items by diligently following packing lists and verifying product information.
  • Reduced errors in shipments by carefully inspecting packages for quality and accuracy.
  • Reduced packaging time, carefully selecting and using appropriate tools and methods.

Grocery Clerk, Part-time

Hy-Vee Aisles Online
05.2020 - 04.2021
  • Removed trash, swept, and mopped floors for professional appearance.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Assisted customers in locating items, contributing to a positive shopping experience.
  • Provided prompt assistance with customer inquiries or concerns, resolving issues professionally.
  • Handled returns and exchanges with courtesy, maintaining a commitment to customer satisfaction.
  • Processed customer orders through POS system, ensuring accurate identification and input of codes for extensive produce items.
  • Addressed customer complaints and concerns, providing mutually beneficial solutions.
  • Processed refunds and exchanges in accordance with company policy.
  • Used POS system to enter orders, process payments and issue receipts.

Lifeguard

Des Moines Parks and Recreation
06.2018 - 08.2020
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Provided friendly customer service to guests and addressed concerns.
  • Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
  • Responded to emergency situations in a timely, efficient manner.
  • Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
  • Observed weather and water conditions and alerted visitors to potential dangers and storms.
  • Improved response times by conducting thorough lifeguard drills and training sessions.
  • Managed first aid supplies inventory, replenishing as needed to ensure availability during emergencies.
  • Supported swim lesson instructors in providing quality instruction to students of all ages and skill levels.
  • Performed routine equipment checks to ensure all lifesaving tools were in optimal condition.

Education

some college - Psychology

Des Moines Area Community College
Ankeny, IA
08-2022

High School Diploma -

Des Moines Lincoln High School
Des Moines, IA
06-2020

Skills

  • Recruiting and interviewing
  • Orientation and training
  • Project management abilities
  • Schedule oversight
  • Customer service and satisfaction
  • Reporting and documenting
  • Multitasking Abilities
  • Conflict Resolution
  • Team building
  • Project Management
  • Problem-solving abilities
  • Professionalism
  • Communication Skills

Certification

  • First Aid Certification
  • CPR Certification
  • Lifeguard Training
  • AED Certification

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Assistant Manager

JC vape superstore
02.2024 - Current

Host

Sinkers lounge
11.2023 - 03.2024

Barista/Assistant Manager

Scooter's Coffee
08.2021 - 10.2023

Packer

Amazon Warehouse
05.2021 - 07.2021

Grocery Clerk, Part-time

Hy-Vee Aisles Online
05.2020 - 04.2021

Lifeguard

Des Moines Parks and Recreation
06.2018 - 08.2020

some college - Psychology

Des Moines Area Community College

High School Diploma -

Des Moines Lincoln High School

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