ANASTASIA SAUVAN CHRISTENSEN
Brooklyn,NY
Summary
Experienced Flagship Store Manager with a strong record of leading high-performing retail teams, strategic planning, inventory control, and sales forecasting. Drives revenue growth while maintaining top-tier customer service standards. Demonstrates successful brand representation and fosters positive team environments.
Overview
18
18
years of professional experience
Work History
Flagship Store Manager
Bottega Veneta
New York, NY
03.2024 - Current
- Closed Q2 up 35.1% vs LY, including just under $500k in planned appointments, AVT up 3.8% VS LY
- Closed September up 51.6% vs, over-achieved goal by 2%, including 12.5% in planned appointments
- Mentor and coach retail associates to develop their competencies and support their growth while driving their individual sales and ultimately the sales of the store as a whole
- Set up morning team briefs with daily goals and action plan
- Assist in maximizing the business potential of the store and maximizing sales by department in line with company strategy
- Opened new Women Ready to Wear boutique on 3rd floor, generated new partnerships across the building and with different Saks location
- Facilitated staff trainings and new hire inductions, as well as ensuring the proper follow up steps are taken
- Working on creating meaningful and fruitful partnerships with Saks Fifth Ave Club and Saks CAs across all categories
- Created tailored daily outreach strategy for each category and client segmentation
- Monitor proper use and ensure the quality of data in the sales team’s client books, as well as working with sales associates to propose action plan
- Deliver exceptional service to all clientele by upholding brand service values and standards while managing customer relationships in a timely, professional manner
- Support and partner with operation team with weekly cycle counts, consolidation, and transfers, resulting in the maintenance of discrepancies corresponding to company standards
- Conducted yearly inventory, resulted in only 6 discrepancies
- Currently working on mapping client experiences throughout the year, creating successful events and partnerships.
Flagship Store Manager
Maison Diptyque Paris
New York, NY
02.2021 - 02.2024
- The first year exceeded the yearly goal by 54%, representing over $500k in dollar amount in the Columbus Circle location
- Build teams for multiple locations in NYC => recruiting, hiring, retaining, and developing talent
- Demonstrated sales leadership by playing an active role on the sales floor through customer engagement with top clients, ensuring the highest level of customer service is provided and annual client experience evaluation goals are met
- (CEX: always Ambassador or Advocate)
- Captured meaningful customer data for the purpose of building relationships to personalize future client development opportunities
- Monitor monthly CRM database reporting
- Created a special Birthday program for VIC’s
- After a year was promoted to the Flagship Boutique on Madison Avenue
- Led the team to consistently establish relationships and proposed local events through continuous networking and supported product launches that promoted high client attendance and strong sales results => fostered a strong and successful partnership with the Mandarin Oriental New York, created a successful event with Mandarin Oriental’s VIC, bringing over $19k
- Increase corporate sales by 14%, which allowed us to reach our yearly budget of $78K
- Conducted monthly coaching/counseling sessions with associates to review performance and provided constructive, timely feedback
- Identified and created action plans and built development plans for all employees
- After a year our supervisor was coached and developed and promoted to ASM
- Managed and supported stock levels through direct communication with key business departments to maximize selling, maintaining a high sell through as well as alignment with new product launches
- Conducted weekly/monthly cycle count
- Resulted in 0.2% loss as our yearly inventory results.
Boutique Manager
Jerome Dreyfuss Soho
New York, NY
03.2018 - 12.2019
- Recommended sales and marketing strategies to achieve goals and maintained effective and focused communication with clients, staff, and corporate office
- Which led the store to increase its yearly budget by 23% and achieve the 1-million-dollar mark
- Responsible for managing sale on E-shop for United States; Barney’s Concession, and care and repair for United States
- Recruited, hired, and assured exemplary levels of client service and achievement of store sales through constant monitoring, assessing, and coaching of the staff while building strong client relationships
- Merchandised product presentation to maintain the direction of the collection and maximize sales via direct guidance from creative director
- Ensured smooth store operations through confident and knowledgeable decision-making, expense management, inventory controls, housekeeping, maintenance, and training and development of the team
- Recommended sales and marketing strategies to achieve goals and maintained effective and focused communication with clients, staff, and corporate office
- Created targeted partnership and events to create brand awareness.
Assistant Director
Christian Louboutin
New York, NY
10.2011 - 03.2018
- Promoted early on in a 7-year career with the brand to lead visual merchandising and manage VIP client relationships in London before elevating to management in the men’s boutique, a business to be built from the ground up
- Contributed to overachieving budget by 2 million during Q4, when no one thought it was possible
- Implemented weekly/monthly training as well as internal incentives to inspire Saks sales associates to sell our brand and contribute to the boutique’s success
- Moved to New York to be the Assistant Director of the boutique within Saks Fifth Avenue’s flagship location, supporting the staff on the floor to maximize business opportunities, led by example, and manage the VIP clients
- Improved conversion, led visual direction, maximized sales by category strategy, and trained and developed the team on selling techniques
- Supported the boutique operationally by achieving financial objectives, preparing reports, analyzing variances and performance managing the team
- Conducted perfect inventory with no discrepancies.
Sale Associate, Visual Merchandising Assistant
Christian Louboutin
London, UK
10.2011 - 04.2014
- Worked as a Sale Associate and Visual Merchandising Assistant at Christian Louboutin in London, UK.
Senior Sale Assistant, Visual Merchandising Assistant
Isabel Marant
Paris, France
01.2010 - 05.2011
- Met and greeted international clientele in both French and English
- Maintained the VIP client book and ensured the best service to this special clientele
- Managed stock levels and quality issue for loaned items for the theater, styling, and television
- Understood and met customer expectations
- Performed inventory checks.
Costume Designer for Theatre, Television and Cinem
Freelance
Paris, France
09.2006 - 12.2009
- Worked as a Costume Designer for Theatre, Television, and Cinema.
- Also worked as a Personal Shopper and Visual Artist.
Education
Bachelor in Fashion Design and Pattern Drafting Diploma, Specialty Costume Design -
ESMOD international
01.2006
Mention Bien -
BAC L
Skills
- Strategic leadership
- Store operations oversight
- Talent Recruitment
- Team Development
- Partnership Building
- Inventory Control
- Culture development
- Strategic thinker
- Outstanding communication skills
- Employee supervision and motivation
- Sales Strategies
- Operational Efficiency
Hobbies and Interests
- Drawing
- Painting
- Photography
- Cooking
- Snowboarding
- Reading
Personal Information
Nationality: French-American
Languages
English
Native/ Bilingual
French
Native/ Bilingual
References
References available upon request.
Timeline
Flagship Store Manager
Bottega Veneta
03.2024 - Current
Flagship Store Manager
Maison Diptyque Paris
02.2021 - 02.2024
Boutique Manager
Jerome Dreyfuss Soho
03.2018 - 12.2019
Assistant Director
Christian Louboutin
10.2011 - 03.2018
Sale Associate, Visual Merchandising Assistant
Christian Louboutin
10.2011 - 04.2014
Senior Sale Assistant, Visual Merchandising Assistant
Isabel Marant
01.2010 - 05.2011
Costume Designer for Theatre, Television and Cinem
Freelance
09.2006 - 12.2009
Bachelor in Fashion Design and Pattern Drafting Diploma, Specialty Costume Design -
ESMOD international
Mention Bien -
BAC L
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