Anastasia Shumuk
Scottsdale,AZ
Summary
Business Development and Customer Service Professional with proven success in sales, lead generation, and client retention. Experienced in exceeding sales quotas, managing high-volume pipelines, and delivering high-quality customer support. Skilled in revenue growth strategies, cold calling, outbound/inbound communication, and cross-functional coordination to increase closing rates and improve customer satisfaction. Proficient in CRM systems including DealerSocket, Mastermind, and TotalCX, as well as Microsoft Office (Excel, Outlook, Word) to track performance, streamline workflows, and optimize customer lifecycle management. Bilingual in English and Ukrainian, offering strong communication, problem-solving, and relationship-building skills.
Overview
5
5
years of professional experience
Work History
Marketing Representative
Moxie Pest Control
Tempe, AZ
04.2025 - Current
- Scheduled and conducted 20–25 in-person client visits per day to secure referral-based sales.
- Achieved a 37% increase in qualified lead generation through targeted outreach.
- Collaborated with the sales team, contributing to an 8% increase in conversion rates.
- Utilized FieldRoutes software to update and manage client and prospect data, improving follow-ups and boosting sales opportunities.
- Partnered with the customer care team to quickly address any client concerns and support service satisfaction.
Business Development Representative
Mercedes Benz of Scottsdale
Scottsdale, AZ
10.2023 - 04.2025
- Generated $1.65M+ in monthly team revenue, consistently averaging 30+ vehicle sales per month.
- Managed 70+ daily sales calls, scheduling demo appointments and qualifying leads to maximize sales efficiency.
- Collaborated with sales representatives to streamline the sales process and strengthen client communication, overseeing each deal to improve closing rates.
- Utilized CRM systems to enhance follow-ups, address client concerns, and increase accuracy across the sales cycle.
- Recognized as a top revenue producer on the BDC team.
Sales Representative
Hudson's Auto
Mesa, AZ
01.2023 - 09.2023
- Managed the full sales cycle—including lead qualification, product demonstrations, and deal negotiations—generating $80K+ in personal monthly revenue.
- Oversaw day-to-day store operations to ensure efficient workflow and customer satisfaction.
- Maintained accurate vehicle inventory by regularly updating online listings and improving website accuracy.
- Coordinated customer financing with lenders and managed all documentation to ensure smooth, timely closings.
- Supervised a marketing assistant, ensuring all content aligned with brand standards and supported sales objectives.
Sales Representative
Moxie Pest Control
Tulsa, OK
04.2021 - 07.2021
- Conducted 50+ daily door-to-door sales pitches, closing $60.8K in contract revenue within 3 months
- Managed full sales cycle: delivered value driven product presentations, overcame objections, and secured 1-2 year contracts with payment information on the doors
Education
Coursework - Science & Business
Portland Community College
Portland, OR01.2020
Skills
- High-Volume Outreach & Cold Calling
- Business Development & Prospecting
- Customer Service & Customer Experience (CX)
- Conversion Rate Optimization (CRO)
- KPI Tracking & Performance Metrics
- Data Analysis & Reporting
- Client Relationship Management (CRM)
- Lead Qualification & Lead Generation
- Sales Strategy & Revenue Growth
- Leadership & Team Collaboration
- Negotiation & Contract Management
- CRM Systems: DealerSocket, Mastermind, TotalCX
- Microsoft Office Suite (Excel, Outlook, Word, Teams)
- Bilingual Communication: English & Ukrainian
Timeline
Marketing Representative
Moxie Pest Control
04.2025 - Current
Business Development Representative
Mercedes Benz of Scottsdale
10.2023 - 04.2025
Sales Representative
Hudson's Auto
01.2023 - 09.2023
Sales Representative
Moxie Pest Control
04.2021 - 07.2021
Coursework - Science & Business
Portland Community College