Anastasia Sterba
Mountville,PA
Summary
Customer-oriented, strategic-thinking sales professional with experience in building relationships, cultivating partnerships. Multi-tasking and self-motivated leader with expertise in expanding network connections. Effective at building and maintaining loyal customer base to maintain consistent revenue streams. Proficient in CRM software use and lead optimization. Assisted in building a CRM with Tech company. Along with my sales experience I bring exceptional communication and organizational skills combined with industrious, personable, and entrepreneurial nature. Sales Representative trained in all aspects of customer relations, contract preparation. Organized, detail-oriented and resourceful. Seeking to bring my A game and find my last Career change and place within your company.
Overview
10
10
years of professional experience
1
1
Certification
Work History
General Manager & Project Manager
Choice Remodeling & Restoration
Eagleville, PA
01.2023 - Current
- Identified areas of improvement within existing processes and procedures.
- Developed and maintained relationships with clients to increase sales revenue.
- Analyzed customer needs and preferences to recommend appropriate products.
- Generated daily reports on sales activities for management review.
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
- Maintained records of all documents related to each project including specifications, change orders, invoices.
- Participated in cross-functional teams responsible for developing innovative solutions for complex problems.
- Managed multiple projects with competing deadlines simultaneously.
- Provided guidance to team members regarding tasks assigned to them.
- Led meetings with internal team members, consultants and contractors.
- Forecasted, scheduled and monitored project timelines, personnel performance
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
Sales Consultant / Client Liaison
Choice Remodeling & Restoration
Hockessin, DE
05.2014 - Current
- Determined prospects' needs and crafted appropriate responses along with information on suitable products and services.
- Stayed current on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge.
- Provided advice to customers regarding suitable product selection.
- Generated sales across complete sales cycle process from prospecting through contract negotiations and closings.
- Developed professional sales presentations to creatively communicate product quality and market comparisons.
- Maintained productive relationships with existing customers through exceptional follow-up after sales.
- Demonstrated products at customer locations, answering questions and redirecting objections to close deals.
- Offered product and service consultations and employed upselling techniques.
- Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas
- Steady increase in up selling products and warranties
- Priced out products upon request of customers.
Client Advisor, Sales Rep
Apple Automotive
York, PA
08.2020 - 01.2023
- Greeted customers and provided product information.
- Assisted customers in making informed decisions about the cars they were interested in purchasing.
- Conducted test drives for prospective buyers.
- Advised customers on financing options and warranties available for their purchase.
- Developed relationships with potential buyers through phone calls and emails.
- Demonstrated knowledge of vehicles' features to customers during showroom visits and test drives.
- Ensured that all paperwork was completed accurately before submitting it to the dealership's finance office.
- Provided follow-up customer service after a car sale was completed.
- Presented persuasive arguments to close deals quickly while maintaining high profit margins for the dealership.
- Performed data entry tasks into dealer management software programs such as Reynolds and Reynolds or CDK Global DMS systems.
- Explained differences between models to clients, comparing and discussing capabilities and features.
- Managed sales negotiations and financing options.
- Analyzed customer needs to make suitable product recommendations and demonstrations.
- Followed up with customers to build long-term relationships and successful referrals.
Education
High School Diploma -
Manhiem Township High School
Neffsville, PA06.1991
Skills
- Client-focused service
- Developing client trust
- Client needs assessments
- Persuasive sales techniques
- Sales commission knowledge
- Upselling expertise
- Accounts payable and receivable
- CRM and office management software
- Scheduling and calendar management
- Detailed Oriented
Certification
I received the following certificates Beginner, Intermediate, and Master Certificates from Grant Cardone Sales Training University
Timeline
General Manager & Project Manager
Choice Remodeling & Restoration
01.2023 - Current
Client Advisor, Sales Rep
Apple Automotive
08.2020 - 01.2023
Sales Consultant / Client Liaison
Choice Remodeling & Restoration
05.2014 - Current
High School Diploma -
Manhiem Township High School
I received the following certificates Beginner, Intermediate, and Master Certificates from Grant Cardone Sales Training University
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