Anastasia Straw
Chicago,Illinois
Summary
Front Office Operations professional with 5+ years of progressive experience supporting luxury hospitality and high-demand service environments. Proven ability to coordinate front office operations, ensure adherence to service standards, support leadership teams, and deliver consistent guest-centric experiences aligned with expectations.
Overview
14
14
years of professional experience
Work History
Front Office Operations Supervisor(Administrative)
Luxury Austin Resort & Spa
01.2022 - Current
- Delivered luxury level guest experiences by overseeing front desk operations and ensuring seamless, personalized services from arrival through departures.
- Supervised and mentored front office associates, reinforcing five star services standards, professionalism, and attention to detail in all guest interactions.
- Acted as a lead service ambassador, resolving guests concerns with discretion and efficiency wile exceeding expectations in a luxury hospitality environment.
- Mentored junior staff on best practices, fostering a collaborative work environment
- Communicated across departments to resolve operational issues and support a seamless client experience.
Customer Service & Guest Operations Associate
New World Associates
04.2020 - 01.2022
- Served as primary point of contact for high-volume client interactions.
- Coordinated scheduling, confirmations, and service follow-ups while maintaining accurate records.
- Developed training materials for new staff, facilitating smoother onboarding and integration.
In-Room Dining Server, Hostess / Barista /Head Cashier
Hyatt Hotel
07.2012 - 08.2019
- Delivered exceptional in-room dining service, enhancing guest satisfaction through attentive and personalized experiences.
- Coordinated timely meal deliveries, ensuring accuracy and adherence to guest preferences and dietary restrictions.
- Trained new staff on menu offerings and service protocols, fostering a collaborative team environment.
- Streamlined order processing by implementing efficient communication between kitchen and front-of-house staff.
Education
Bachelor of Science - Pre-Med Biology
Chicago State University
Chicago, ILMBA - Master of Business Administration
Prudue University
West Lafayette, IN01-2028
Skills
- Organizational leadership
- Scheduling coordination
- Document management
- Facility management
- Front Office Operations
- Guest Services
- Team Coordination
- Service Recovery
- PMS Exposure (Opera)
- Scheduling & Handover
- Cross-Department Communication
Timeline
Front Office Operations Supervisor(Administrative)
Luxury Austin Resort & Spa
01.2022 - Current
Customer Service & Guest Operations Associate
New World Associates
04.2020 - 01.2022
In-Room Dining Server, Hostess / Barista /Head Cashier
Hyatt Hotel
07.2012 - 08.2019
Bachelor of Science - Pre-Med Biology
Chicago State University
MBA - Master of Business Administration
Prudue University