Anastasia Styn

• Handled high volume of escalated customer calls, emails, and after hour voicemails in a timely manner
• Trouble shooting with website and app issues the customer called about, sending to IT when the issue was deeper and more complicated.
• Coordinated with other departments to gather necessary information and resources for the successful resolution of escalated cases.
• Able to direct customers on how to place orders, assisting in placing the order if needed.
• Assisted with any order issues, not limited to, processing replacements or refunds for missing, damaged, or un authorized orders, checking order status, canceling when requested and able. Educated the customers on the return policy if it was related to a store purchase or outside the return policy time frame.
• Developed customized action plans for each escalated case, ensuring tailored solutions that addressed customers unique needs.
• Resolved customer complaints by effectively managing escalations and addressing concerns in a timely manner.
• Effectively, noted all calls and made sure clear communication with my team was established in a timely manner.

• Maintained confidentiality in handling sensitive information while performing administrative tasks.
• Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
• Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
• Contributed to a positive work environment by fostering open communication among colleagues.
• Coordinated with doctors to obtain necessary signatures for patient orders.
• Facilitated communication between nurses and patients to ensure proper care and coordinated in-home radiology visits and doctor referrals.
• Assisted in requesting durable medical equipment (DME) for patients, ensuring timely and accurate procurement.
• Supplied nurses with essential materials to support patient care.

• Help customers with their online orders and returns/exchanges all from home
• Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
• Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
• Balanced multiple priorities while maintaining a focus on excellent communication skills and attention to detail.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Utilized CRM tools effectively to track customer interactions, maintain records, and provide personalized assistance when needed.
• Collaborated with team members to identify areas of improvement in customer service protocols.

• Processed returns efficiently in an Amazon warehouse.
• Worked safely around moving machinery.
• Consistently lifted materials weighing as much as 50 pounds.
• Assisted in reducing product damage by properly handling and storing materials.

• Conducted phone surveys to gather valuable customer feedback and insights.
• Organized and summarized survey results into a clear and concise document for the client.

• Disinfected and mopped bathrooms to keep facilities sanitary and clean.
• Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
• Maintained a spotless environment for guests through diligent daily housekeeping tasks.
• Used chemicals by following safety protocols and procedures to avoid burns and injuries.
• Performed light housekeeping duties to maintain cleanliness and hygiene in hospital areas.
• Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.

• Ensured the well-being and comfort of guests at the pet hotel.
• Maintained a nurturing environment by interacting with pets regularly.

Provided accurate data entry for all received items, ensuring timely updates to the inventory database.

• Integrated third-party APIs into existing applications, expanding feature sets while maintaining seamless functionality.
• Developed and implemented company surveys using programming tools.
• Collected survey data and managed incoming calls as needed.
• Organized survey data to streamline analysis and reporting.