Anastasia Talley
Summary
Technology-inclined professional with the gift for understanding needs of both business and home users. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems to drive optimal user experience.
Overview
9
9
years of professional experience
Work History
Accountant
Dept Of Financial Services, Rehab & Liquidation
02.2020 - Current
- Gather financial information, prepared documents, and closed books for companies in liquidation
- Document cash, credit, fixed assets, accrued expenses and line of credit transactions
- Complete daily cash functions like account tracking, payroll and wage allocations, budgeting, donating and cash and banking reconciliations
- Reconcile accounts and review expense data, net worth and assets.
- Review accounts, resolve coding areas, and track recurring expenses for accrual entry.
- Use advanced software to prepare documents, reports, and presentations.
- Provide journal entries and perform accounting on accrual basis.
- Train new employees on accounting principles and company procedures.
IT Specialist
Dept Of Financial Services, Rehab & Liquidation
02.2019 - 02.2020
- Installed, configured and maintained computer systems and network connections.
- Served as reliable escalation point for complex technical issues requiring advanced expertise or collaboration with other departments within organization.
- Used ticketing systems to manage and process support actions and requests.
- Provided input during technology refresh cycles to ensure alignment between business needs and IT capabilities going forward.
- Promoted efficiency among departments with prompt resolution of system issues.
- Conducted regular reviews of existing infrastructure components seeking opportunities for improvements or consolidation where appropriate.
IT Support Specialist
GeoVera Insurance (Adecco)
09.2017 - 01.2019
- Created help desk tickets, troubleshot and resolved desktop issues.
- Delivered onsite technical support 30-40 employees.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Implemented mobile device management policies to protect sensitive company data on employee devices while facilitating their work tasks remotely.
- Worked on-call to address critical severity issues.
- Reduced downtime with effective troubleshooting and timely problem resolution.
- Installed, configured and maintained computer systems and network connections.
IT Document Control Manager
Zimmer Biomet (Mphasis)
02.2016 - 07.2017
- Aided with inbound and outbound document processes, document sorting, logging and work order creation
- Maintained document control system and updated work instructions, procedures and associated databases
- Performed document reproduction, printing documents from electronic sources such as email attachments, PDF files and cloud storage
- Assisted with document troubleshooting and recovery of corrupt documents and files.
- Provided staff training and mentorship in preparing communication content for different media outlets.
- Worked closely with project managers to identify required documentation and establish deadlines, ensuring timely submission of deliverables.
IT Project Manager
Genesis ATC (Pridestaff)
12.2014 - 01.2016
- Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination
- Oversaw large portfolio of projects to support teams, report progress and influence positive outcomes for key stakeholders
- Led and managed staff of 10+ team members and engaged in administering complex IT infrastructure
- Devised test plans to validate accuracy of IT projects.
- Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
Education
BBA - Management Information Systems
University of Memphis
Memphis, TN 05.2001 -
Skills
Technical Support and Customer Service
Troubleshooting and Problem-Solving
Exceptional written & verbal communications skills
Time Management and Prioritization
Customer Service and Empathy
Financial Data Analysis
Accounting Software Systems
Employee Training
Ticket management
Remote Support
Technical issues analysis
Network diagnostics
Desktop support
Timeline
Accountant
Dept Of Financial Services, Rehab & Liquidation
02.2020 - Current
IT Specialist
Dept Of Financial Services, Rehab & Liquidation
02.2019 - 02.2020
IT Support Specialist
GeoVera Insurance (Adecco)
09.2017 - 01.2019
IT Document Control Manager
Zimmer Biomet (Mphasis)
02.2016 - 07.2017
IT Project Manager
Genesis ATC (Pridestaff)
12.2014 - 01.2016
BBA - Management Information Systems
University of Memphis
05.2001 -