Anastasia Teague

Self motivated, efficient, and high personal accountability. Strong team player with a positive demeanor and proven skills in establishing rapport with external clients. Committed to maintaining professional relationships to build trust and reliability.

• Resolve PRIME/PIR escalated inquiries and complete CEO escalations.
• Participate in weekly client meetings to discuss claim issues/concerns and provide solutions.
• Obtain data for TPA or legal on grievance/appeals, appeals arbitrations and depositions as needed.
• Assist clients in all forms regarding claims.
• Highly knowledgeable in JAA/MCS claims processing.
• Team collaborations to aid in priority issues.
• Aid manager with day-to-day escalations.
• Conduct JAA training for associates and other departments.
• Able to troubleshoot and anticipate possible system issues.