Anastasia Ten
Winter Garden,FL
Summary
Innovative Marketing Specialist ready to apply skills and 12 years of experience to new position with long-term potential. Offering deep understanding of timeshare products, market conditions and customer preferences along with enthusiasm for working with clients.
Overview
13
13
years of professional experience
Work History
Call Center Representative
Wyndham Vacation Ownership
Orlando, Florida
04.2024 - 10.2024
- Calling in-house leads to set up the appointments ( current owners, RCI, rentals and guest of owners)
- Top producer for the Month Of April through September
Marketing In-House Manager
Wyndham Vacation Ownership
Orlando, Florida
07.2023 - 04.2024
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
In-House Marketer
Wyndham Destinations
Atlantic City, NJ
04.2014 - 07.2023
- Attained or exceeded monthly and yearly sales targets
- Achieved targets on monthly basis by signing clients up for presentations
- Boosted opportunities through exceptional sales ability and strong interpersonal skills with persuasive, positive and confident approach
- Made appointments with interested customers according to schedule availability.
- Trained new hires
- Helped new marketers learn best practices, communication strategies and performance standards.
- Broke down objections using friendly, persuasive strategies.
- Collaborated with management to resolve concerns and problems.
- Resolved customer complaints
- Top owner and non producer 2022
- Elite Club Winner 2014, 2016, 2021
Hotel Front Desk Supervisor
Wyndham Destinations
Atlantic City, NJ
05.2012 - 04.2014
- Assisted guests at check-in, providing information on various services within the hotel.
- Mentored all new employees, demonstrating best methods for servicing clients and guests.
- Handled guest complaints in most effective manner possible and offered complimentary services for hardship cases.
- Provided end-of-month audits of the resort to upper management as required.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Greeted, registered and assigned guests to rooms.
- Managed guest check-in and check-out procedures, reservations and payments.
- Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
- Managed customer complaints and rectified issues to complete satisfaction.
Front Desk Associate
Wyndham Destinations
Atlantic City, NJ
05.2011 - 04.2013
- Greeted, registered and assigned guests to rooms.
- Managed guest check-in and check-out procedures, reservations and payments.
- Managed customer complaints and rectified issues to complete satisfaction.
- Arranged special accommodations for guests to maintain optimal satisfaction.
- Contacted customers and guests to confirm reservations.
- Created and optimized employee schedules to secure proper coverage for all shifts.
- Answered the phone and emails to make reservations and take guest information.
- Delivered friendly and knowledgeable support to current and prospective customers.
- Facilitated front desk operations for busy high-volume resort.
Education
Bachelor of Science - Financial Management
Sakhalin University
Russia08.2007
Timeline
Call Center Representative
Wyndham Vacation Ownership
04.2024 - 10.2024
Marketing In-House Manager
Wyndham Vacation Ownership
07.2023 - 04.2024
In-House Marketer
Wyndham Destinations
04.2014 - 07.2023
Hotel Front Desk Supervisor
Wyndham Destinations
05.2012 - 04.2014
Front Desk Associate
Wyndham Destinations
05.2011 - 04.2013
Bachelor of Science - Financial Management
Sakhalin University