Anastasia Webb
Lewiston–Auburn,ME
Summary
Results-driven Retail Store Manager with expertise in operations, customer service, and people-centered care. Proven ability to enhance store performance through effective team leadership and strong organizational skills. Currently pursuing an Associate Degree in Business Administration with a 4.0 GPA. Committed to maintaining high standards of customer satisfaction and operational efficiency.
Overview
12
12
years of professional experience
Work History
Retail Store Manager
Vape Retail Store
01.2021 - Current
- Increased operational efficiency by managing scheduling, inventory, and cash handling.
- Ensured policy compliance through effective training and supervision of staff members.
- Resolved customer concerns through calm communication and practical solutions.
- Maintained accurate sales records, generating detailed operational reports for management.
- Strengthened vendor relationships, enhancing overall business efficiency and service quality.
- Analyzed sales data to create strategic merchandising plans, boosting revenue by 20%.
Independent Contractor
Freelance / Instacart Shopper
01.2020 - 01.2020
- Achieved efficient scheduling by managing disruptions during pandemic challenges.
- Ensured accurate orders through rigorous verification processes before fulfillment.
- Resolved customer inquiries swiftly, delivering exceptional service and professionalism.
- Maintained high satisfaction levels through reliable service and meticulous attention to detail.
- Strengthened client relationships, boosting repeat business and fostering loyalty.
- Adapted strategies to effectively meet evolving demands and changing circumstances.
- Managed an average of 8-10 orders daily, ensuring timely processing.
Direct Support Professional
BAMSI
01.2019 - 01.2020
- Enhanced personal independence by providing tailored person-centered care.
- Ensured safety by adhering to individualized care plans and protocols.
- Facilitated emotional regulation and daily routines for individuals in care.
- Elevated quality of life through assistance with daily living activities.
- Created and executed personalized support plans based on individual needs.
- Managed comprehensive care for 4 individuals, ensuring optimal support.
Direct Support Professional (Youth & Young Adults)
Cardinal Cushing Centers
01.2017 - 01.2019
- Enhanced independence for clients through personalized care plans and support.
- Facilitated life skills development and community engagement for young adults.
- Documented client progress and collaborated with interdisciplinary teams effectively.
- Supported daily living activities for individuals with developmental disabilities.
- Managed care for 5-6 individuals, ensuring personalized attention and support.
Direct Support Care Professional
New England Village
01.2015 - 01.2019
- Enhanced care delivery for individuals with disabilities through daily support.
- Ensured confidentiality and maintained accurate documentation for all client interactions.
- Cultivated trust-based relationships with clients and team members for effective communication.
- Demonstrated self-motivation and personal responsibility in all care activities.
- Thrived in fast-paced environments, adapting to changing client needs efficiently.
- Oversaw care for more than 10 individuals, ensuring their well-being and satisfaction.
Transportation Aide / Wheelchair Van Driver
VHS Transportation
01.2014 - 01.2015
- Ensured safe transport of individuals with disabilities to various destinations.
- Assisted passengers with mobility needs, securing wheelchairs for safe travel.
- Maintained punctuality and upheld safety standards during transportation services.
- Communicated effectively with passengers to meet their mobility requirements.
- Ensured adherence to safety regulations and protocols during all transport activities.
- Managed timely drop-off and pick-up for over 5 individuals daily.
Education
Associate of Applied Science - Business Administration
Central Maine Community College
Auburn, ME05-2026
Skills
- Administrative Support & Office Operations
- Client & Patient-Centered Communication
- Time Management & Prioritization
- Data Entry & Record Accuracy
- Team Collaboration & Cross-Functional Support
- Customer Service & Conflict Resolution
- Confidentiality & Professional Ethics
- Scheduling & Organization
- Adaptability & Problem Solving
- Customer service
- Problem-solving
- Retail operations
- Detail-oriented
- Reporting and documentation
- Multitasking and organization
- Relationship building and management
Timeline
Retail Store Manager
Vape Retail Store
01.2021 - Current
Independent Contractor
Freelance / Instacart Shopper
01.2020 - 01.2020
Direct Support Professional
BAMSI
01.2019 - 01.2020
Direct Support Professional (Youth & Young Adults)
Cardinal Cushing Centers
01.2017 - 01.2019
Direct Support Care Professional
New England Village
01.2015 - 01.2019
Transportation Aide / Wheelchair Van Driver
VHS Transportation
01.2014 - 01.2015
Associate of Applied Science - Business Administration
Central Maine Community College