Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Anastasia Wenthe

Summary

Fast and pleasant Restaurant Busser with 4 years of experience in customer service. Comfortable working in fast-paced dining rooms. Skilled at providing quick table turnovers and service staff assistance. Dedicated to supplying guests with clean, comfortable dining experiences.

Overview

3
3
years of professional experience

Work History

Restaurant Busser

SMSC Gaming
07.2023 - Current
  • Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
  • Assisted servers in managing their sections effectively, providing timely water refills and bread service.
  • Supported the overall dining experience by setting up tables with appropriate silverware, glassware, and linens.
  • Contributed to smooth restaurant operations by promptly resetting tables for new customers.
  • Maintained a clean and safe dining environment by sweeping floors, wiping down surfaces, and keeping walkways clear of debris.
  • Collaborated with kitchen staff to ensure dishes were properly sorted and returned to the dishwashing area.
  • Demonstrated strong teamwork by assisting servers with food delivery during peak times when needed.
  • Increased efficiency in table turnover by quickly clearing dirty dishes and preparing tables for the next guests.
  • Upheld high standards of cleanliness throughout the restaurant by periodically checking cleanliness of salt and pepper shakers and stocking necessary supplies.

Restaurant Hostess

SMSC Gaming
05.2021 - Current
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
  • Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Communicated clearly with kitchen staff about guest needs and dietary restrictions, ensuring accurate orders were prepared as requested.
  • Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
  • Streamlined table turnover process by quickly identifying available seating options for incoming diners.
  • Adapted to various dining room configurations during private events or seasonal changes, maximizing available space for optimal guest flow.
  • Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
  • Maintained guest privacy and confidentiality when handling sensitive information such as reservation details or personal preferences.
  • Checked in with servers to confirm preparedness before seating customers.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

Restaurant Cashier

SMSC Gaming
11.2022 - 07.2023
  • Improved customer satisfaction by providing efficient and accurate cash transactions.
  • Enhanced guest experience with exceptional service and positive demeanor during checkout process.
  • Streamlined workflow by maintaining a clean, organized cashier station for smooth operations.
  • Increased repeat business through friendly interactions and prompt resolution of customer inquiries.
  • Managed cash drawer accurately, ensuring proper handling of currency and daily reconciliation procedures.
  • Collaborated with team members to ensure optimal efficiency during peak dining hours.
  • Handled high volume transactions calmly, maintaining composure under pressure and delivering excellent customer service.
  • Reduced wait times by quickly completing customer orders and coordinating with kitchen staff for timely food preparation.
  • Maintained strict adherence to food safety regulations, promoting a clean and safe dining environment for guests.
  • Contributed to the restaurant''s reputation for outstanding service by consistently exceeding guest expectations during their visit.
  • Processed returns or exchanges efficiently while adhering to company policy, ensuring customer satisfaction at all times.
  • Performed end-of-shift duties such as cleaning cashier stations, counting cash drawers, restocking supplies as needed.
  • Performed cash, card and check transactions to complete customer purchases.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.

Family Babysitter

Cousins
06.2022 - 08.2022
  • Enhanced children''s well-being by providing a safe and nurturing environment.
  • Ensured timely completion of homework assignments by assisting with tasks and answering questions.
  • Developed strong bonds with families, resulting in long-term relationships and repeat babysitting opportunities.
  • Promoted good behavior by using positive reinforcement techniques, such as praise and rewards.
  • Fostered creativity through arts and crafts projects, encouraging self-expression among the children.
  • Maintained open communication lines with parents regarding their child''s progress, needs, and concerns.
  • Collaborated effectively with parents on discipline strategies to maintain consistency across home environments.
  • Organized transportation needs for school pick-ups/drop-offs or other necessary trips.

Education

High School Diploma -

Prior Lake High School
Savage, MN
06.2023

Skills

  • Routine Management
  • Behavior Monitoring
  • Maintaining Safe Environment
  • Competitive Swim Instruction
  • Heavy Lifting
  • Server Support
  • Quality Assurance
  • Interpersonal Skills
  • Problem Solving Abilities
  • Strong Communication
  • Child Supervision
  • Activity Planning
  • Schedule Management

Affiliations

  • Highschool Swim Team

Timeline

Restaurant Busser

SMSC Gaming
07.2023 - Current

Restaurant Cashier

SMSC Gaming
11.2022 - 07.2023

Family Babysitter

Cousins
06.2022 - 08.2022

Restaurant Hostess

SMSC Gaming
05.2021 - Current

High School Diploma -

Prior Lake High School

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Anastasia Wenthe