Anastasia Wrubel
Manager
Auburn Hills
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
12
12
years of professional experience
Work History
Operations Manager
Cut King Lawn Care
03.2024 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Reported issues to higher management with great detail.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Raised property accuracy and accountability by creating new automated tracking method.
Shift Leader
Clean Juice
04.2020 - 02.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Coordinated with kitchen staff to ensure timely preparation of food, reducing customer wait times.
Retail Sales Associate
CountrySide Craft Mall
02.2013 - 05.2020
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Education
Bachelor of Science - Health Sciences
Oakland University
Rochester, MI04-2022
Skills
Operations management
Problem-solving
Customer service
Performance monitoring
Operations monitoring
Decision-making
Financial management
Client relationships
Marketing
Strong work ethic
Guest engagement
Hospitality service expertise
Timeline
Operations Manager
Cut King Lawn Care
03.2024 - Current
Shift Leader
Clean Juice
04.2020 - 02.2024
Retail Sales Associate
CountrySide Craft Mall
02.2013 - 05.2020
Bachelor of Science - Health Sciences
Oakland University
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