
Results-driven Freight Dispatcher with experience managing daily dispatch operations, optimizing routes, and reducing delays in fast-paced logistics environments. Proven ability to coordinate multiple drivers and loads while maintaining DOT compliance and high customer satisfaction.
• Managed strategic resources to ensure cost-effective procedures.
• Negotiated the best resolution with brokers and customers when environmental factors affected the shipment's arrival, and mediated further agreements between the supplier and receiver when needed.
• Dispatched drivers with load information and optimal routes in accordance with the Standard Operating Procedure.
• Found authorized and reliable transportation carriers for clients.
• Minimized additional freight costs through combining LTL orders.
• Reduced waiting time at the border by managing customs clearance processes and effective communication for all import shipments.
• Created a database with dedicated carriers to provide faster, and better quality service to our major customers.