Summary
Overview
Work History
Education
Skills
Timeline
Generic
Anastasiia Dubrovina

Anastasiia Dubrovina

Miami,USA

Summary

Experienced and motivated hospitality professional with over 12 years of expertise.

Overview

13
13
years of professional experience

Work History

Assistant General Manager, Floor Manager

MR HOSPITALITY
12.2022 - 12.2024
  • Sole manager of El Tucan, a prestigious venue known for its vibrant atmosphere and top-notch entertainment (2022-2023)
  • Floor manager at Marion Miami and Queen Miami Beach (2023-2024)
  • Orchestrated daily operations, ensuring the seamless flow of events and maintaining the venue's high standards
  • Implemented effective strategies that contributed to increased customer satisfaction and repeat business
  • Spearheaded the recruitment, training, and continuous coaching of a dynamic team of over 20 staff members, emphasizing exceptional customer service and in-depth food and beverage knowledge
  • Collaborated with marketing teams to develop promotional events and campaigns, enhancing visibility and attracting a diverse clientele



Assistant General Manager

CH'I Grove Bay Hospitality Group
03.2021 - 12.2022
  • Proactively resolved issues, enhancing customer satisfaction
  • Managed cash handling and deposit preparation
  • Motivated, trained, and disciplined staff for optimal performance
  • Expertly scheduled teams, considering coverage needs and individual strengths

R&B Assistant General Manager

Kimpton Surfcomber Hotel
11.2019 - 03.2021
  • Monitored labor costs, staff development, scheduling, and nightly/daily service coordination
  • Collaborated with the General Manager to craft innovative dining experiences
  • Ensured budget adherence in cost control areas like sales and labor
  • Developed and implemented social media campaigns, managed social media accounts; oversee design and distribution of marketing materials; coordinated and executed events

Marketing Manager, Restaurant and Club Manager

Nikki Beach Miami
12.2011 - 11.2019
  • Orchestrated operations of a high-volume restaurant, ensuring compliance with policies and safety guidelines
  • Maintained exceptional guest service and hospitality standards through team accountability
  • Fostered a positive work environment through hiring, team engagement, and appropriate staffing levels
  • Gained marketing manager experience at Nikki Beach Miami Beach

Education

Bachelor - International Marketing and Management

Kharkiv National Ukrainian University

Skills

  • Operations management
  • Marketing
  • Professional photography
  • Organizational skills

Timeline

Assistant General Manager, Floor Manager

MR HOSPITALITY
12.2022 - 12.2024

Assistant General Manager

CH'I Grove Bay Hospitality Group
03.2021 - 12.2022

R&B Assistant General Manager

Kimpton Surfcomber Hotel
11.2019 - 03.2021

Marketing Manager, Restaurant and Club Manager

Nikki Beach Miami
12.2011 - 11.2019

Bachelor - International Marketing and Management

Kharkiv National Ukrainian University
Anastasiia Dubrovina