Experienced and motivated hospitality professional with over 12 years of expertise.
Overview
13
13
years of professional experience
Work History
Assistant General Manager, Floor Manager
MR HOSPITALITY
12.2022 - 12.2024
Sole manager of El Tucan, a prestigious venue known for its vibrant atmosphere and top-notch entertainment (2022-2023)
Floor manager at Marion Miami and Queen Miami Beach (2023-2024)
Orchestrated daily operations, ensuring the seamless flow of events and maintaining the venue's high standards
Implemented effective strategies that contributed to increased customer satisfaction and repeat business
Spearheaded the recruitment, training, and continuous coaching of a dynamic team of over 20 staff members, emphasizing exceptional customer service and in-depth food and beverage knowledge
Collaborated with marketing teams to develop promotional events and campaigns, enhancing visibility and attracting a diverse clientele
Motivated, trained, and disciplined staff for optimal performance
Expertly scheduled teams, considering coverage needs and individual strengths
R&B Assistant General Manager
Kimpton Surfcomber Hotel
11.2019 - 03.2021
Monitored labor costs, staff development, scheduling, and nightly/daily service coordination
Collaborated with the General Manager to craft innovative dining experiences
Ensured budget adherence in cost control areas like sales and labor
Developed and implemented social media campaigns, managed social media accounts; oversee design and distribution of marketing materials; coordinated and executed events
Marketing Manager, Restaurant and Club Manager
Nikki Beach Miami
12.2011 - 11.2019
Orchestrated operations of a high-volume restaurant, ensuring compliance with policies and safety guidelines
Maintained exceptional guest service and hospitality standards through team accountability
Fostered a positive work environment through hiring, team engagement, and appropriate staffing levels
Gained marketing manager experience at Nikki Beach Miami Beach