Anastasiia Kondratiuk
Newcastle,ME
Summary
Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reporting, researching, interviewing, improving operations and problem solving.
Overview
2
2
years of professional experience
Work History
Hostess Manager
Damariscotta River Grill
05.2023 - 09.2023
- Interacted with guests to obtain positive or negative feedback and constructively apply information.
- Monitored customer satisfaction through table touching, floor presence, focus groups and responding to customer inquiries.
- Participated on floor during service to set and monitor performance standards and rectify staff or guest issues.
- Adhered to cash handling and reconciliation procedures to monitor and control cash and receipts.
- Certified and maintained cleanliness and general upkeep of dining room, bar and other guest contact areas to meet sanitation protocols.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
HR Assistant
Koscom Cable Inc.
01.2023 - 05.2023
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
- Oversaw and managed hiring process and assisted human resources.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Partnered with management team to coordinate on-boarding and off-boarding processes.
- Coordinated and set up meeting materials, presentations and audiovisual systems.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Coordinated employee training programs to improve productivity and performance.
Front Desk Receptionist
Chichikov Hotel, Mandarin Hotel, Complex Misto
06.2021 - 02.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Entered and updated sensitive customer information during check-ins and room changes.
- Trained new team members on company procedures, customer service and issue resolution.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Organized, maintained and updated information in computer databases.
Education
Bachelor of Science - Hotel And Restaurant Business
Beketov National University of Urban Economy
Kharkiv06.2024
Skills
- Creating and Managing Job Descriptions
- Training Employees
- Human Resources Department Processes
- Resume Screening
- Daily Operations Management
- New Employee Onboarding
Languages
English
Full Professional
Timeline
Hostess Manager
Damariscotta River Grill
05.2023 - 09.2023
HR Assistant
Koscom Cable Inc.
01.2023 - 05.2023
Front Desk Receptionist
Chichikov Hotel, Mandarin Hotel, Complex Misto
06.2021 - 02.2022
Bachelor of Science - Hotel And Restaurant Business
Beketov National University of Urban Economy
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